sweetgreen — Restaurant in Oak Park

The email to the general manager below explains it all! I will be reaching out to corporate as well as I am sure they care about their brand. Wish there was a zero option. This location is terrible and I was so excited to see it was coming. Issac, line worker, is awful! Alonzo, the manager, is nonchalant and over it. I will not be back!

Good Evening,

I am currently sitting in the parking lot outside of Sweetgreens in Oak Park livid at my experience. I am visibly pregnant and walked in and ask for a chicken pesto parm salad. Issac assisted me. The interaction was initially pleasant although he didnt seem to quite remember what ingredients belonged on my salad. It took a turn for the worst when he reached the end of my salad. He said, "oh we're out of breadcrumbs." I was disappointed as I love this component. He offered me other options and I settled on the puffed rice. As he added the dressing, I noticed that there was no bread. I asked, "Are you guys out of bread as well?" His response, "Oh yeah but I still have foccicia." I said, "...but you're going to charge me for that." He confirmed, "yes, it's like $3." I said, "oh I love the bread and normally have two pieces." Disappointed, I decided against getting the salad." I said, "I'm not going to get the salad" and began to exit the store. I said, "In the future you should probably let people know while ordering that you're out of ingredients contained in their order." He said, "the bread is complementary, why should I have to tell you we're out."

Simultaneously, a young man walked in picked up an order and jokingly said, "woosah." I laughed and said, "People just don't have customer service anymore." Issac then address me personally while halfway down the serving line saying, "I know how to do my job." I said, "I'm sorry I wasn't speaking to you or about you and I didn't say you don't know how to do your job." He cenges me, "well, who are you talking about then?" I said, "I made a general statement about the lack of customer service these days. I'm not passive aggressive, if I wanted to address you, I would have done so." Issac continues to talk and at this point other staff members are physically trying to walk him to the back. I asked for the manager. Alonzo emerged and I began speaking to him. Issac was STILL talking. This chikd is relentless. I said, "Now I am speaking about you; you have no customer service and you're disrectful and I don't do disrespect. You're a child. My oldest son is 26." He said why would I have to tell you something is out that's complementary speaking about the bread." That comment alone shows an inability to comprehend good customer service, but as it stands he also failed to mention that there were no breadcrumbs and it was not complementary. Issac called me "disrespectful." He then said there's my manager in an attempt to be dismissive. He finally left the line after two other employees pulled him to the back. Alonzo was standing there and he never addressed Issac although he witnessed his behavior. He began voice texting you instead because at this point I wanted the general manager. I assume you simply have no clue that your employees lack tact, professionalism, and basic respect.

I speak to Alonzo and tell him I want the general manager and state, "I would have never received this treatment in Lincoln Park (a location I frequent)." I say, "This is why your reviews are at 2.9. Reviews mention rude/disrespectful employees, unprofessionalism, lack of training of young employees, uncleanliness, and the stores always being out of ingredients." As I left the store and entered my vehicle, I witnessed Alonzo talking with Issac. He is still working on the line as I finish this email. He should have been asked to leave for the night. I doubt that he has taken this interaction seriously at all. He actually believes he's right.

I will be reaching out to corporate as well because this location clearly needs some training and staff like Issac should be unemployed.

I welcome a response but I would greatly...

Please re-staff. I arrived today to pick up my order. Young lady, glasses + red hair, behind the counter ignore me as I entered. As I walked up to the counter I said I was there to pick up my order. She still ignored me, did not look up at me. A gentleman wearing a headband came from the back he asked if I was picking up, I gave my name, he had to make the order. (Not sure why it wasn’t made ahead of time since it was pick up). When he finished I was slightly distracted by conversations another customer sparked up, he must have called out my name but I did not hear, when I turned around to hear my name again, the gentleman rolled his eyes and walked to the end of the counter and held out my order like he was irritated with me. I am a fan of Sweet green being opened closer to where I live but I guess I will continue going to Fulton Market’s sweet green 33mins away from me.

Your employees build/represent your company and a large part of your companies success DEPENDS on the...

Customer service here is horrible , I don't think ill be back anytime soon. The food is good but the amount of times I've walked in while empty and it took forever to get some help is annoying.

The employees always have depressed looks on their faces like they don't want to be at work and from reading previous reviews I'm not the only one who noticed this issue. I personally blame the management because when I worked in fast food employees like that would have been let go immediately.

Today when I came in and ordered my food I watched as the employee barely gave me any chicken due to her container running out , then when I asked just for a little more she neglected to tell me there would be a $3.50 upcharge. I was so hungry at this point I just paid for it and left but when getting too my food it was just the normal amount of chicken I usually get in any other bowl.

Advice to management: retrain staff on customer service before this location...