Sushi House Oak Park — Restaurant in Oak Park

I've dined in and ordered delivery from SH multiple times. The food doesn't wow me, but it's good enough. The fish quality isn't the best, but it doesn't make me feel bad either. It's an average sushi place. Thursday evening after running a bunch of errands we walked in at 9:30 PM for a quick bite with my partner. Being a returning customer, I'm familiar with their menu.

Now, I have this theory about Asian establishments with similar price points where they don’t care about the quality or repeat customers. Before you jump to conclusions, let me clarify that this isn't meant to be racist it’s just an observation from my experiences. It's happened far too many times, so before even entering, I checked their hours to make sure they were open and hours posted was until 10 PM. I didn't want to feel rushed or unwelcome because of previous experiences.

So, we walked in right at 9:30 PM. The hostess approached the stand, and we asked for a table for two. Her response was, "Our kitchen closes in 15 minutes." My partner quickly replied, "Okay, we'll order super fast." Then she said, "Our last seating is at 9:30." We were surprised and pointed out that it was 9:31 PM according to our phones. Her response was simply, "I'm sorry. You can order takeout."

We couldn't believe it. We replied, "It's 9:31. Are you honestly not going to seat us when your last seating is 9:30, the time we walked in? It was just one minute ago." Again, she apologized and stood firm.

In all my years of dining out, I've never been denied seating right at the cutoff time. Being in the restaurant business, this isn't how you build customer loyalty or survive. I could understand if we had walked in at, say, 9:35, but this was 9:30 on the dot.

As a business owner this is how I would rectify the situation if i didn’t want to take any more tables. As soon as someone walked in, I would let them know that we are not taking anymore tables however our kitchen is still open for take out. That’s it. You don’t tell someone that the kitchen closes in 15 thinking that we can still sit down.🪑 Be straightforward. I get it we were “those people” walking in late but there is a different way to send us off on our way. We went to Poor Phil’s and their service was excellent. Also, I just checked my uber eats and my deliveries were between $90-$190 each time. Plenty of other places in the area for sushi that I will be taking my happy self to. Bye sushi house! I’m sure you won’t survive much long with that kind...

This was my first time ordering from this restaurant, and I was impressed by the quality of the food. However, I had two issues with my order experience.

I had placed an online order for delivery of the Chashu Pork Ramen for myself and the Tempora Udon for my partner. The Ramen was REALLY good. This was my first time trying ramen, and I am very satisfied with my choice to try Sushi House Oak Park. I will definitely continue to get my ramen from this spot. It was very rich in flavor and very filling. The soft boiled egg had taken very well to the broth, and the pork was tender and flavorful. Loved every single drop of it.

Though I really enjoyed the Chashu Pork Ramen, I had a couple of problems with my order:

We had ordered the Tempora Udon but were delivered a Tempora Soba, instead. My partner does not hate Tempora Soba, which is why there was not much of a fuss made about it. The dish was pretty good. However, I am sure that the Tempora Udon would have been better. It is what we originally wanted.

Additionally, when the Ramen and Surprise Soba arrived it was not packaged adequately. I understand the risk of a mess and spillage when delivering soup. However, as a restaurant, if you are delivering soup I feel that you should have the best storage method that prevents these things. Once the soups had arrived, they were in bowl shaped containers that may have seemed right to transport these dishes, but it was a fail. They did wrap the containers with a plastic bags, just in case there were spills. However, does ANYBODY really want it to spill?? When I had placed the order, I had honestly thought that the containers would have tighter seals. That is the type of trust that I place in restaurants when they deliver soups.

I give this place a 4 out of 5. Again, the food was as great as I expected, based on the previous reviews I had read. My main qualm was with the delivery experience. A previous review that I had read mentioned that the delivery orders were handled very well, so there was a high expectation in this area. They lost one star because they did not...

The sushi was good. I found it a little pricy for 6 shrimp on the Diablo sushi.most come with 8 per order. You don’t get any dressings if you ask you will be charged $1 per spicy Mayo.I usually order delivery and you are better off picking up or delivery. You get free dressing and sauces and you can save on that 18% charge for family of 5.We dined in family of 3 adults and 2 toddlers so we was charged a 18% gratuity.when we received our bill it stated a less amount and once my debit card was charged the waitress then let me know I was charged 18% gratuity for family of 5 and my card was charged almost $92 at the end instead of $70 as stated on receipt. I have understanding that gratuity should be family of 6 and above. I was disappointed. Service wasn’t grate either they were busy with pick up and delivery and I had to get our waitress attention every time in order to get something else.She would walk away from table before I was even done ordering our drinks.I was literally talking to her back. Disappointed!!!!! It doesn’t state anything in receipt on gratuity charges and they don’t tell you until you have paid and your debit card has been charged so due be careful with there charges. My first receipt said $70 .I’d recommend asking before hand and when they bring you receipt make sure total is actual total. I will be filling a complaint in this matter!!!!this is very unprofessional service the food is good but service and prices and servings are unfair.I would’ve not minded but our service alone was horrible with waitress!!!!we fortunately took a picture of first receipt and we have the copy of what was charged so definitely filling a...