Jersey Mike's Subs — Restaurant in Oakbrook Terrace

This happen some months ago. My daughter had discourage me to not write a review, at the time that it occured. Some time has passed and it is still bothering me; so, I decided to write a review, moreso after reading about similar experiences. This is a negative review because of RICARDO. I was told that he is the manager of the location. I usually visit this location in the evenings and the service is always polite and the sandwhiches are fresh and delicious. I have never been disappointed. On this day at 2:15 pm, Ricardo was working. I ordered two sandwiches, one was a king size, of turkey. The other sandwhich ordered was improperly prepared too. I have never seen anything like it (grilled-ball of mess). I don't eat grilled sandwiches and I was unsure of what the meat was; so it was immediately thrown in the trash. On the turkey sandwich I receive four thin slices of turkey and a bunch of trimmings. I suspected that something was wrong when Ricardo, while slicing the meat, asked only me to move away, while two other customers were allowed to stand nearby. He was rude and impolite. His face looked as though he was annoyed by my presence. I discovered later that he didn't want me to see the lack of turkey that he placed on the sandwich. The other employee paused and looked disapprovingly at the sandwhich, cocked his head and continued to add an abundance of trimmings. RIcardo took my order and also waited on me to close the order. Meanwhile, he handed me a very large bag. When I returned to my car, I felt that something was off, so I checked the large bag and only one sandwich was inside, but I was charged for two! I went back inside and Ricardo had his back towards me, talking with an employee working on the grill. She appeared to be annoyed. He looked surprise and guilty but appeared mostly angry that I had returned. Without me speaking nor him saying a word, he put an ill-prepared sandwhich in my bag that I did not order (grill sandwich). Later, I sent my male neighbor back to the store to order the same sandwich. He returned with a sandwich almost three times as large and packed with turkey. I took pictures and shared with my daughter, who discourage me from making a complaint. I did call and spoke to Ricardo to gather information to make a formal complaint, but he was smug and laughed about it, saying "surrre", as though it would'nt matter. I found the receipt in my desk drawer and read some negative reviews about this location that were similar to mine, so I decided to write a...

I went to Jersey mikes with my family and the man was very rude. The man with the dark blue shirt claiming his name was Mike and telling me he was the store manager. He made me wait to order even though he wasn’t waiting on anyone. I calmly waited giving him the benefit of doubt. I ALWAYS order a number 8 and get all Turkey because I don’t eat ham. He absolutely refused to allow me to order it telling me it would mess up inventory and he has to charge me extra for bacon. It wasn’t the extra charge it was the principal of the situation. Being a former employee I know this was a load of garbage. Being black my entire life I know when someone is being racist and judging me by my skin color. If this wasn’t something I always get I wouldn’t have had a problem paying the difference. But because I know this is always done I don’t understand such push back. I decided to leave because I became very uncomfortable and he was smiling as me and my family (children and husband) was exiting the establishment. I don’t like to stay when I’m not welcomed and I don’t like my children to see behavior and show them how to remove yourself from situations and don’t allow someone to mistreat you and you stick around. Things like this is sometimes unavoidable but I still try when I can. I decided to called other Jersey mikes and they said they do it all the time it’s no problem. And they didn’t understand why he didn’t just make...

Overall, it's pretty good. This is one of my fav restaurants but not my fav location. I've had a few sandwiches from here that was just okay, either a small amount of ingredients or lacking on good flavor. I also think that I've made a few of the employees nervous (I don't know if my confident demeanor was too aggressive or if my darker complexion was the reason). Either way, I've had that "uncomfortable" feeling before at this location. It didn't bother me, because it is some nice people that work there as well. In this situation, the good outweighs the bad, and I like that! I go to this location often because it's close to my job, and I definitely would recommend it.

UPDATE I ordered online and my pickup location was for this store, by mistake. I was headed to work and wanted to pickup in Elmhurst. I ordered at the counter in Elmhurst and called Oakbrook to cancel. The young man who helped me was rude as hell and acted like I ruined his entire day. The customer service at the Oakbrook location is not the best. There is one lady who is very nice. The rest of the employees are rude and some are racist. Good customer service goes a long way. And that is also one of the reason I only order pickup from the...