Philly's Phatties

Absolute horrible customer service. I order from here probably at least one every 1-2 weeks. On Sunday 2/11/24 I ordered online as I always do. Today part of the order included a Lg Pizza w/mushrooms & green peppers. They don't have an option to take off the cheese, so in the "instructions" I entered No Cheese at all - only sauce & veges. We received our order and it had cheese so I called. The guy who answered asked did we want them to remake it, and I replied yes, the person can't eat cheese. He then asked do I want it delivered, and I said no I'd pick it up. It's not the drivers fault. A few minutes later I missed a call from them, so I called back. The guy on the phone informed me they CAN NOT replace my pizza, I asked why, and he said I have no idea. I spent $73 on this order, and my past orders have never been under $50. So, needless to say we will never order from them again and will let everyone we know not too.