Burger King — Restaurant in Ocala

We order online to make it easier, faster, and have less interactions with other humans. I guess I’m more of a introvert when it comes to small interactions. I pulled up to the drive thru and game my order number and name. Kayla, asked me to pull up to the second window. In my mind I’m thinking, we’ll it’s an online order so maybe so I’m not waiting long for it they are asking me to pull up directly to the window that’s going to give me the food. Wrong! I skipped a truck, and when got to the window Kayla is super mad and tells me to circle around because I can’t skip the next car. Honestly, I understood and told her that I was following her instructions and that I thought she meant to skip since it was an online order… well she cut me off half sentence and said, “it’s common sense that if I say pull up to the second window it means to pull up behind the other car.” I replied with I know, however because this is an online order I thought.. and she cut me off again and didn’t let me speak at all. I didn’t talk over her because why cause a scene for a mistake that I made and accepted. When she was done repeating herself I asked for her name and she slammed the window and walked away with out answering me. So I went around, stood in line. When I came around the window again, you could hear her telling everyone at the restaurant how stupid I was. I have no problem with that, again, I accept the mistake I made. I asked the other gentleman there to please provide me her name and he kindly did. Once I received the food I asked for the manager and Tiffany came out. My first sentence out of my mouth was, “I made a mistake, I apologize for it but let me explain how I was following instructions.” She stopped me and said, “sir it’s common sense to wait in line.” I told her that I know she already talked to Kayla, however she was not listening to my side. She literally looked at me like if I was dumb and let me explained to her the whole online situation. Her reply was, “yeah, no. Her attitude may had been nasty but you don’t have common sense.” I didn’t see a point arguing with her so I asked for her name as well and she very rudely said “I’m Tiffany the general manager of this place” and slammed the door as well.

My personal opinion is this, instead of accusing me of not having common sense, why not say, “we are so use to just saying pull up to the window, first or second and she misspoke, we will re-train in this” or “we hardly ever use the first window so we are used to saying that, however I’ll talk to her about her Attitude” it would have made this awful experience much better.

Food wise, whoppers always take me back to my childhood when we were so poor and we paid 20$ to feed a whole family of 10. They still taste the same… however the chicken fries at this place were super soggy. It seemed that they were old and that they were reheated in the microwave, totally not up to par.

Finally, thankfully there is other BKs in the area where this one is not the only choice. The food may be great but the attitude of people just make it not worth it.

And don’t get Me started in while so many people workin go here have missing teeth and the smell out of...

First off whenever we go to Burger King It's usually the one on 441 301 I never have had a problem at that one. With that said, today we went to the one on Silver Springs Boulevard near Walmart. Absolutely the craziest BK Experience I've ever had in my entire life. When we first walked in I didn't see anybody and stood there for a minute or two and I want to walk to the other end to see if maybe I could let somebody know we were in there thinking maybe they just didn't hear someone come in. I saw one girl at the window working and when I said hello I still didn't hear anybody and there was an older gentleman standing behind me waiting for his food. Will he jokingly went up to the counter and smacked it three times I said that's how you get their attention and laughed a little and I jokingly said oh I didn't know that's how it was done. Well in the next second the girl at the window came over so mad and saying we'd better stop banging on the counter and nobody banged on the counter that man smacked it three times and I said to her we were just kidding we didn't mean anything by it that's when the guy who was in the back came out so mad and started chastising us I'm telling us they don't stand for that in there and I said we weren't serious it was just kidding around and he said we don't kid around in here that's not how it's done. And then three times he said see it from my point of view and by the third time I said Mr I could never see it from your point of view because I wouldn't want to not have a sense of humor whatsoever. I tried to explain to him it was nothing against the people there and then he kept telling me and the girl did too you can see there was only two of us in here. No actually I could not, when I walked in and stood at the counter I could see nobody at all that's why I walked down to the end. The fact the people who work there were so nasty and chastising for no reason whatsoever except a man tapping on the counter three times and even after being told oh we didn't mean anything by it was just a joke continue to berate us. Are you serious? Is that how you treat customers? And we were not bad customers. I always am polite to people waiting on me and I always have been. This was so uncalled for. I found that this person was a nighttime manager even though this was in the day after I walked up there to get ketchup for my cold french fries because he had offered someone who came in after me ketchup for their order but made sure he wouldn't offer it to me. Both him, Sean and the young girl working there whose name I didn't get should really like their job more or just go get a different one. I have never come down on the workers like this, but then again I've never went out to a fast food restaurant and was treated like that and chastised for no...

The “manager” at this location, Austin, is not fit to be managing anything. I came by to order lunch and happened to get there at 10:55am so the breakfast menu was still on the screens. I placed an order for breakfast and after paying, a rude annoyed voice from the kitchen said “No more breakfast, I told you not to take breakfast orders it’s lunch now”. Regardless of the tone, that part was not an issue. I placed an order for lunch while waiting for the refund on the breakfast he said was no longer available. Then he came out front moving stuff around with an attitude. The kid that took my order asked him to process the refund and in a highly inconvenienced tone he said it’ll have to wait. He continued to throw orders together (it was not busy at all, maybe 8 customers). Then he made his way to the register and rudely said “what am I refunding? What am I refunding??” I said for the breakfast and handed him the receipt. He went to the back and asked his kitchen staff if they had enough to make the order and I told him it’s ok I don’t want it because I already placed the order for lunch and paid for it. He kept saying we have some leftover and can make the order. Well then maybe you shouldn’t have said no in the first place. He was annoyed and kept saying they can make it. I proceeded to tell him no we don’t want the breakfast anymore we paid for lunch already because YOU said we couldn’t get breakfast. One of his kitchen staff came out and said rudely “do you want it or not??” How much more incompetent can you be? How many ways do I have to explain I do not want it because I paid for lunch after being denied breakfast in the first place.

I get that sometimes people have bad days, but you are literally in a customer facing service position AND you’re a manager. What a terrible example to set for your employees who had to apologize to us on his behalf. If you’re having a bad day call out and stay at home. But don’t show attitude to paying customers who did nothing wrong to you and just wanted some food to go. Other customers waiting for food also shook their head and talked to us about how he treated us as it made it an uncomfortable atmosphere.

I’m not the type to leave bad reviews/complain but people need to be held accountable for their actions so they don’t make it a habit of treating more people like this just because no one said anything to them. Higher leadership should correct his and his kitchen staff’s attitude or tell them to get another job somewhere they won’t have to interact with others since they lack basic...