BLU Crabhouse & Raw Bar — Restaurant in Ocean City

Here's the rundown. I went with my family on 7/23 and was sat around 7:40ish. Food took forever and service was just not very good. Not sure if I even got a smile from the waitstaff that night. It took 40 minutes to get our apps and we ordered one of the crab feasts with the all you can eat crab. Since it took forever for food to come, my parents gave my younger sisters a few claws and legs of the crab (one of them only had 2 legs and that's it) which the waitstaff said "no sharing". The waitstaff was extremely inattentive and even walked away before I can finish speaking. The food was not good, I was told the crab tasted like it was frozen and flavorless. At the end of the night we were charged for 5 of the crab feast because the manager said we were all sharing and our waitstaff "warned" us twice. Not only did she never mention a second time, she also said nothing about how strict the policy is exactly. To the point that a kid having 2 legs of a crab the entire night was going to count for the entire meal? There's no communicate and she never offered to even bring out the rest of the meal that she tried to charge us with. The meal also came with chicken, shrimp, corn, and biscuits which we only got one order of. We asked for the manager and he was very aggressive the entire time. I'm trying to understand what exactly happened while I'm just getting yelled at. I'm don't understand how this is acceptable. I'm not giving attitude I'm not even saying who's at fault I'm just trying to understand how and why we were charged. He claimed that "This is a crab house and we have cameras and employees watching over you" and that we ALL ate the crab with 2 warnings from the waitstaff. He was lying to my face as I never touched the crab and the waitstaff never came a second time around. He swear that she did because she told him so before she decided to come but never did. I didn't want to fight over it because we will be there for the whole rest of the night so I asked him for the rest of the meal that he tried to make us pay for. He said the kitchen is closed and if we had asked for them earlier we would've got them. Excuse me? Are you serious? No one said anything until the bill is brought to the table how are we suppose to know? And we only got 2 things of crab total that night but charged with 4 (he took one off after I told him I didn't touch the crab so did you even look at the cameras?). The manager was not there to solve the problem but trying to make us THE problem. At the end he said he'll check the kitchen for anything left and came back with maybe 2 more orders of chicken and shrimp. No corn or biscuits or any more crab. I never give 10% tip since I work the same job. I was trying to speak for the waitstaff the entire night but it was simply not worth it. This will not be acceptable at my work place, especially how the manager handled the problem. If anyone came to table and said "hey we have a very strict no sharing policy so we will have to charge everyone who ate the crab" we would've asked and gotten what we paid for. Also there's 2 all you can eat crab feast one with chicken and shrimp and one without. The one without is cheaper so if the whole issue is with the crab and you're not trying to give us the rest of the meal why didn't you charge us for the first option? No alternatives were offered, again manager was simply not even trying to solve the problem. The only message I got was "Shut up,...

If I could rate this restaurant as a negative, I would, what a joke! My family (from out of town) made red and informed the restaurant prior the occasion, for my niece’s 13th birthday dinner. My party had 7:30pm reservations for a party of 13. After being seated and while drink are being taken, we inform the server the birthday girl’s sister would have to leave and if her food could be boxed, the waitress obliged. 30 minutes pass, the birthday girl’s sister asks if her food will be coming out shortly. The server’s reply is no it will not be for a while as she forgot to put in her order, the sister ends up leaving without her order! Now after being seated and waiting an hour after our orders were taken, we made our server aware that we had not received food. Our server presented an attitude by rolling her eyes, dismissing what we were stating (to the point we had to ask her to stop talking over us and listen to our valid concerns). One manger came and stated our food was being plated and will be arriving shortly. By 9:00pm we still had no food, but tables bordering us that arrived after, had eaten and left. Another manager comes over after 15 minutes and we voice our rightfully frustrated feelings to him. Instead of immediately responding with a sense of urgency and looking to accommodate, he responds with “I cannot respond to yelling”. We were all befuddled by this response as no one was yelling but rightfully hangry! As a manager, how is that your first reaction and response? You are in the hospitality and customer service industry, customers complaining about service, especially when your establishment is at fault, is par for the course. Maybe it was the table of all black patrons that made him immediately react in that manner, but I guess we will never know! As this exchange takes place, we see new tables being seated and food being brought out. Not once did this restaurant offer to accommodate us with appetizers or drinks due to the long wait. We were plummeted with excuses but no solutions. Around 9:30 we finally received food, just happened to not be the food we ordered! 10 minutes later our food arrived, but many didn’t have an appetite after the ongoing exchange with the staff at this restaurant, making our party feel as if we were the problem by asking why we haven’t received our food. As someone that has worked in hospitality for years, specifically fine dining, while I don’t have the same expectations for service, the service was absolute abhorrent. Even before receiving our food, manager 2 comes with great news, they will take 50% off our bill! Excuse me sir, what bill for what food? The audacity to discuss payment for food that has not been delivered or eaten! From the attitude of the server, the managers giving us excuses and arguing with us about waiting 2 hours for our food, and receiving food that wasn’t ordered; this has been a dining experience indeed that I hope never happens to customers...

We came around 7:15-7:30pm for dinner, we had to wait an hour and 15 minutes, which is understandable for a Saturday night. How did we got in and waited over an hour for appetizers to come out. We got sat outdoor which is lovely to see the sunset but after an hour and half, not getting food, being freezing with 2 young kids. It’s 10pm at this point with no food is crazy to me. I’ve been here for 4 times, everytime I’m in Oc I come here. This is the worst wait I’ve ever experienced in the restaurant. It’s just super disappointing because food is always good! Manager offered us to go inside when waiter told us he said no we can’t move, I went downstairs and asked to talk to him directly. Then another guy walked us into an empty loft that is completely empty with no lights on. This is beyond crazy to me. When I walked down second time to see the manager, our food suddenly ready. 10:15pm! A complete waste of time, vacation time, 3 hours for 7 wings and a salad. Now we have to eat fast food or boardwalk food This restaurant is too good for this problem to happen! Kevin (the manager) brought the food out and no charge, I appreciated it but not with my husband’s food lol I’m so confused. So now we’re back at the hotel, too late to get food, too late to bring the kids for the last few game before going home. We at least had something to eat at the hotel but my husband’s steak never made it.

On the same note, I feel bad for the manager, the person stood next to me asking about the shirt he wanted to buy, asked the cashier lady “is it normally (chaos) like this?” He saw the manager ran around like chicken without the head. I truly feel bad for him, I could tell he truly did his best but the kitchen was completely out of control that night (7/5/25)

Also my grandma 77y/o fell over the gap, upstairs to go to the balcony, the table we sat at, a strip of wood fell off of from underneath the table, full of nails. We realized that the restaurant expanded the space. Then expand the kitchen! Make it make sense, when you double the dinning space but still one kitchen and expect it to run smoothly. I’m no expert by all means, but make that make sense. And tried to seated us in an empty of people, dark loft room after we insisted to be seated inside (since my kids were freezing by being outside too long) is out of the world! Literally out of the world. That loft was equipped but normal tables and chairs, clearly not for customers that night, and that was the cherry on the cake for real. I rather to be told that kitchen got overwhelmed and ask to leave, than sat there feeling angry and guilty for our kids then had the audacity to bring us to a...