28th St. Pit-n-Pub — Restaurant in Ocean City

I was back and forth with posting but after rethinking it and still feeling upset over the horrible service I have decided to post.

On September 19, 2021 was by far the worst restaurant experience that I think I have probably ever experienced anywhere. Myself, my husband and three friends was ending our Ocean city  bike week and decided to go to Pit & pub 28th street for a few drinks and dinner and enjoy the Ravens game. Upon arriving the hostess (older lady) advised us that there was no seats and we should probably check out coins which was one block away and also advised that Dry Dock 28 was closed for food for the night, this probably should have been the first sign that they was pushing us away. We decided to stay and wait. Plus side within a few minutes a seat opened and myself, my husband and one of the friends was seated. The other 2 friends went back to our room to use the bathroom. At 8:09 pm the 3 of us placed our order for 2 appetizers and 3 meals. We then asked to move seats to a high top to see the game, since a high top opened they allowed us to move. We moved seats and our appetizers was brought out. Our other 2 friends made it back and placed their order for food, well within a reasonable time the 2 friends that ordered last received their food and finished their meal. Each time we asked our waitress she continued to tell us that the food would be out shortly. One hour after ordering I questioned the waitress and asked if there was a manager on duty, she was rude and responded no and walked away. I waited another few minutes and asked a young lady cleaner a Table for a manager. She then got the lady that was the hostess. She advised me she would check on our food. From this point forward was by far the worst. She was very rude and cussing telling me I was not there at 8:09 or 8:20 pm. Told our friends that came later that she sat them which in fact she did not. They called us and we told them where we was sitting and they seated themselves. Swore that I ordered at 8:46 pm which in fact was when the last two people ordered and had already ate. On top of all this, 2 of the men used the bathroom and someone that worked there was using and put their apron on the floor and was in their well over 15 mins. Back to the waitress and hostess, very argumentative and only worried about money and not the fact that we never received our dinner. The older lady (hostess) went to all her locals and was talking trashed, cussing and acting like she was punching and mad. Pretty disappointed in the over all service we received. Deff. Will not go back which is sad because we was all deff. Looking forward to dinner there. It is sad that through out the week/ weekend we went to multiple different bars and restaurants which was short staffed and still provided 100 x better service.  The short staff was not the issue here and they deff. Messed up and could not admit they was in the wrong. Poor staff will never help this...

This had to be possibly be one of the worst experiences at a restaurant I have had.

1st - told we would have a 30 minute wait, then waited close to 1.5hrs

2nd - was told the kitchen staff could not handle the volume even though there were a handful of empty booths

3rd - a large amount of people who were also waiting were sat outside. Then 30 minutes or so after, the manager makes everyone move because the OWNERS FAMILY is coming and wants to sit there. ON A SATURDAY, DURING OC AIR SHOW WHICH HAD EVERYWHERE PACKED.

4th - we were waiting inside and sitting at one of the empty booths with our grandma. We were told noone was allowed to sit there so our grandma had to get up and stand to wait. Then that same manager sat someone there so they could be comfortable while they waited

5th - the manager, after kicking us out of the booth we were waiting at (once again one that wasn't being used) asked us if we wanted to sit in an unused booth while we waited!

6th - while we waited, we asked the manager if we could simply get some chips to snack on while we waited because we were starving at this point and was told no because it would back up the kitchen. Restaurant was perfectly fine servicing all the alcohol requests but not with the food. That is a bit dangerous in my opinion.

7th - the long awaited food was not even close to being worth the wait. How can you have brisket with no smoke flavor? I'm just a regular guy but my 18hr brisket would put anything on their menu to shame

Long story short, we will never return to this establishment. We spend a week every year literally 2 blocks from here and will choose to walk past for better options from here out. Any business owner who doesn't have the understanding to go in and help out their staff is destin to fail. The same business owner who instead will send their family in to take over 15% of the dining availability over waiting customers is absurd. Oh and did I mention once these family members arrived, it took absolutely no time to get there food? This seems to be an owner who likes to flaunt their access to control their business rather than one who is concerned with what's best for...

First time I came in and ate at 28th street pit and pub, it was amazing! Had to ask for extra bbq sauce for the ribs because they don’t barely put any on them. Not a problem at all that day!

Ever since then, me and my family ordered from there for atleast 5 more times. I don’t recommend picking up their ribs because they get all weird if you ask for extra bbq sauce. Like I said previously, they barely put any bbq sauce on their ribs. So I always ask them for extra sauce and they never do it. I even asked in person to add EXTRA BBQ sauce and the guy said “there’s already bbq on them.” I took the ribs home and as usual, barely any sauce at all. I honestly don’t understand why it’s such a problem to add extra bbq sauce? Their sauce is actually amazing and one of my favorite bbq sauces I’ve tried! I’ll be honest and give them that! But why is it so hard to get extra sauce? Besides eating there in person, I only got extra bbq sauce 1 time out of every time I ordered from there.

Now this is the reason why I’m writing this review. Today me and my family picked up food from the Northside location for the first time. I ordered a whole rack of ribs. What I got was a half rack at most. 4 pieces of ribs and only 4 bones. And as usual, barely any bbq sauce. I didn’t manage to take a picture because I didn’t have my phone on me. I wish I did.

My father who got the food went back inside with the container and asked one of the employees “Is this a whole rack of ribs?” And the employee told him yes it was a whole rack.

I went to many many rib fests and I know what a whole rack of ribs look like and what a half rack looks like. What I got today was neither of em. There’s usually 6 bones in a half rack of ribs. At pit and pub, a whole rack of ribs is only 4 bones. I wonder what a half rack looks like. 2 pieces of ribs? Lol.

We will never order pit and pub again and it’s such a shame because I really enjoyed their food, but $30 for 4 pieces of ribs with no sauce is insane. Definitely not worth the money. My family and I were left very...