Carrabba's Italian Grill — Restaurant in Ocean City

Unfortunately we had a very negative experience at the Carabba's in Ocean City Maryland. We sat at the bar for a few minutes because our call ahead seating was not ready. It was a busy night, so we get it. The bartender pretty much ignored us the entire time. The bar was not even half full at the time! So we never got a drink. By the time we were seated, there were two bartenders there. Of course, we get seated in her station! Right near the bar, as she served us with hostility. The manager came around and she seemed just as aloof as the wait staff. She proceeded to bring our food to other customers. Set it in front of them, then picked it up realizing she gave it to the wrong customers. We were trying to get her attention, before she set the food down. However, we must have been invisible because we just could not get her attention. When the bartender would pass our table, she would give us refills on our drinks, by just slamming them down on the table. Didnt say a word, just passed by and (not exaggerating) slammed down my diet coke refill. She was being proactive, but why the hostility? The food of course was basically Carabba's typical. Always yummy, but I will say even that has changed. My husband's chicken parm was hammered out so thin, all the edges were burnt and dried out. We will definitely not be visiting this particular Carabba's ever again. Poor management, poor service, not a smile in...

My friends and I had a day trip to the area… heard wonderful things about Carrabba’s until I actually step foot inside this location. First to start there was nothing on the menu I wanted. Nothing looked appealing. Asked waiter for the kids menu…nothing interested me. My friend ordered soup and shrimp Alfredo for 18 dollars they gave her 5 pieces of shrimp (Olive Garden gives more than 5)!! She was disappointed and had the waiter take it back.. The waiter then went over to the girl manger and told her and I literally heard the whole conversation. The manager walks up and takes the dish back per my friend’s request. My other friend had the calamari appetizer she was dissatisfied… the calamari was under cooked, and you she got 4 mozzarella sticks (typically you get 8 at a restaurant)… The waiter then brings there checks .. doesn’t ask if they want there order or different bills. Just puts them on one check. My friend lets her know it’s 2 checks (typically waiters ask how you want your check) . She then comes back to the table with an attitude and literally was talking about us to her coworkers!! To the point she didn’t even bring the check back to sign she had another person do it.. I will never step foot inside this restaurant again! Very disappointed. Tip of the day customer service is EVERYTHING in a restaurant! From the minute you walk in to the minute you leave. If I could I could this restaurant...

Every time I've been to this restaurant, I've had a great experience. However, my family and I had probably the best experience when we went for dinner the other day. The restaurant was packed, thanks to a tour bus that had come through. We were surprised to find that on a Monday night.

However, not only were we seated immediately, but we had an amazing server. I don't believe there were many servers on staff that evening, but this server was on top of everything! She took our order and brought our food in a timely manner (for which I'd also like to commend the kitchen staff and food runners), was somehow always there to offer a refill when my drink would start getting low, and was incredibly patient when we almost forgot to order our favorite appetizer (fried zucchini)! And she did it all with a smile.

In fact, if she was at all stressed that evening (and I wouldn't blame her if she was), she didn't let it show. She was nice and sweet the whole evening. She was incredibly understanding as my mom pulled up the coupon we had on her phone. All-in-all, an excellent experience and an even more...