Today i went there to have dinner with a family of 4 around 6pm. Placed an order of 2 slices of peporoni pizza, stromboli, chcicken cesar salad and a chèese steak. Most of the food came out in about 30 minutes. We were missing chicken cesar salad and cheese steak. We let the delivery person of the food know about the missing food and she said she would take care of it. 15 minutes latter the chicken cesar salad came out. No cheese steak. At this point 4 other families that came in after us were served and almost done eating. We asked about the cheese steak again. 10 more minutes went by and it was brought to the table. Due to everybody being done eating i asked this to be wrapped up. The server said," all of this wrapped up"and "i replied yes my whole family was done eating and i wanted to take it home." 20 more minutes went by and no food came back out wrapped up. My wife asked about the food being wrapped and everyone working looked confused. I then went up and asked for a refund for my food. I didn't want it anymore. The worker proceeded to say that it was our fault that we didn't get our food because they called our name out loud. First of all over an hour for a cheese steak. That is garbage. You were not busy in my eyes. Also never called my name. Also if you messed up you should of come and found the only guy not eating in the store. Second, you had at least 4 times to make this right by allowing me to eat with my family. You failed to acknowledge your fault. Third. I asked for refund and you handed me a cheese steak I didnt want anymore and never once applogized too. Again it was made like it was our fault This was one of the worst constomer service I have ever expeirenced in my life. Also the cheese steak was 3 of 10 best and the...
Read moreThis place was amazing. I know everyone claims to be the best pizza in "AREA", but this place might just take the cake for best pizza in OC. Even if you don't agree, the service and friendliness of the staff puts it in a different tier of places to eat. If there is an issue, they fix it, and they do it with a smile. Try not to get caught up when they are busy, it is easy today to feel "ignored", but I promise you they saw you, and will get to you when they get a minute. They are a busy place, they are not ignoring you. I ordered the large pizza boli while we were there, and it took about 40 minutes to make, but it was worth it. It was nice to just sit and relax while they made the food. Again, you can call ahead if you don't want to wait. The stromboli was so good, we actually went back again and again to get more food. It was packed with cheese and pepperoni, and their size was just amazing. Before we left on Sunday (20 Aug), they were closing and I had asked if I could get some extra sauce (they provide one cup with each boli), he just laughed, asked for a review and gave me some sauce, that sauce was WELL worth the review, and the man who gave it to me was the one who had made my boli's for the past couple of days. Give that man a raise! Well done Mione's,...
Read moreCurrently still waiting for food after 35 minutes. 2 slices of pizza, side of meatballs and a sub. All of which was basically pre-made. Order must have been forgotten. Got the sub first. Asked about pizza and meatballs and she had no idea. They had just put in to warm, she told me no no it takes 20 minutes to warm. Not true, it's already cooked. Pizza comes out, not even hot still no meatballs. Oh I'll go look for them, comes back with 2 cold meatballs. I sent pizza back to be warmed in the meantime so now I have to send back meatballs as well. Nothing was brought even close to the same time, pizza reheated twice was tough. Upgraded to fries with the sub and those were soggy. Girl at the register made a million excuses, no apology and could have been honest and said the order was overlooked(which it clearly was, as I watched several people come in and get their food well after us).Over an hour we were there. Pretty pricey as well for what we got. I generally like coming here and always make it a stop on my yearly vacation but this year was huge letdown. The young guy doing the pizzas was apologetic and did his best but it was too far gone at that point. Maybe I'll return next year...
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