Charleys Cheesesteaks — Restaurant in Ocoee

This location has been consistently great when it comes to food quality. Always fresh, wait times are never more than 5-10 minutes unless it’s Friday or Saturday then you’ll probably be waiting a little longer because it will be packed. Most of the staff is very nice and respectful and the few bad interactions I’ve had I’ve just chalked it up to them having a bad day or something unrelated. The atmosphere is nice and usually you can get a table and enjoy your meal without being surrounded by a group of people. Overall I’d give this location a solid 9/10. The only issue I have is on the back of every receipt you can take a survey to redeem a free regular sized drink and I’ve done that before and everything went fine but recently the employees say “we don’t do that anymore.” and I’m unsure if that’s the truth. If it’s on the receipt then it should be honored. Other than that, great location with great food.

Update: I went there today 02/04/23 and the employees were incredibly nice and respectful but the quality of the fries really dampened the experience, they were just barely cooked and still white. This is a rare occurrence at this location so I’m hoping this was a simple mistake and nothing more. Overall, still a good...

This location is very unprofessional. My wife and I wanted to try them out and saw people standing there in line. So we got in line and was waiting for five minutes and their employees saw us in line and never acknowledged us. Then acknowledged the woman in front of us and told us she's the only one they'll serve because they closed five minutes ago. They saw us in line and never said anything until they were serving the lady ahead of us. Then the cashier which is the only woman there, started talking about my wife and I to her co-workers in front of the customers and I. Would not recommend this place. The cashier was handling money and cooking with no gloves. They need a...

I ordered a cheese steak. Double checked that there was no mushrooms. Cook said no, cashier said no. I advised that I was allergic. Well as I was eating my sub I noticed it was full of mushrooms. I got really sick, and had to go run in the bathroom because I started feeling sick while I was showing them all the mushrooms in the sub, I’m still continuing vomiting. I felt my throat couldn’t swallow as the Cook kept saying he didn’t cook it with mushrooms. Now he see all the mushrooms and says “that was my bad”Now my throat is red, sore and hours later it hurts to swallow and I have to go to the hospital. After I told him there was mushrooms he said it was...