The Etcetera Bar and Grill — Restaurant in Oconomowoc

Yesterday Might have been the worst experience I’ve ever had at a restaurant. About 40 minutes after ordering our food I walk up to the kitchen because we have not received it yet. Only at that time were we made aware there was an apparent glitch with their system sending our order to the kitchen (which I’m doubting because I saw about 6-7 food orders come out for people who arrived after us). Even if it was a glitch the fact that we weren’t made aware until I went up to see what was going on is unacceptable. Our waitress Kyleen might be the worst waitress I’ve ever had. She didn’t write our order down so when the food finally came out over an hour later there was about 3 things wrong/missing with our order. And before that the only time where we saw her after she took our order was about 10 minutes after I found out about the problem where she tried to make a joke and was laughing about us having to wait this long and not once said sorry. And when we tried to talk to her about the issue she proceed to just walk away. The manager working that night was friendly and was very sorry about the incident and there was also a bus boy who basically took over as our waiter because kyleen the original waitress just disappeared. He did 3x the effort than kyleen ever did. If she’s your waitress I would ask for someone else...

Ordered online. Selected the Etc burger which we have done several times in the past. Burger was made without anything that made it the $22 burger and fries price. Because we added onion and pickle both at no charge they took all the special items off the listed burger. No haystack onions it, no egg, no jalepeno, no bbq sauce. It was a burger with cheese and pickles and onions. We never unselected any of the items from the burger. The receipt does not show we “removed” anything We had no idea this turned in to a build your own burger at the Etc burger price by adding onion and pickles this time. Another burger we ordered came with the wrong cheese ( which is not a big deal except the rest of the problems tonight make it an issue) and one burger requested well done was not even close to being well done. We had to microwave that one but then it was just gross. When we called about the wrong food we were told we unselected the items off the etc burger. We did not. In fact we pulled this burger off previous orders which always came correct. We were told nothing could be done except to remake the food and us to return and pick it up. Which was not an option with their minimum 35-40 min pick up times. More then likely that we will pass on The Etcetera as an option...

We're vacationing in Oconomowac and stopped here twice. The first time we bellied up to the bar, the patio was closed for lunch. Our waitress/bartender was awesome! She was attentive, friendly and funny. Our kids ordered the Philly Cheesesteak and Chicken Bacon Ranch Sandwich which were great. I ordered the Cuban and hubby ordered a bacon cheeseburger. Everything was really good. We left full and happy. The 2nd time we went for dinner, sat on the patio. Our waitress stopped by to say she'll be right with us, and that turned into 15-20 minutes of waiting. It's hot out, we're thirsty, needed water. She was buzzing around all of the other tables, but not ours. We place our orders, mozzarella sticks for an appetizer, kids ordered the same thing as before, hubby ordered a pizza, I did Buffalo wings. The wonton wrapped cheesesticks were not what we expected. Must be a Wisconsin thing, as I've seen them on a few menus. I'm happy to leave those in Wisconsin, give me Breaded Mozzarella Sticks. The pizza and wings were subpar. I felt let down on our 2nd visit. Though, I must note that everytime you order something, your waitress has to walk up and down those stairs. She must have the strongest glutes known to mankind! All in all, a decent place, not our favorite...