Golosi Gelato Cafe — Restaurant in Oconomowoc

I can only have small amount of gelato per my IBD. Wasn’t happy I had to be a child or over 60 to get a mini cone! Either way I chose Cherry Cheesecake. It was smooth, amazing and the best I have ever had. Too bad the employee who assisted me on this visit didn’t match the quality of Gelato. Store front and inside is extremely clean and comfortable.

Customer service on my visit was not what I expected. It was just bad. I was looking at the menu and had my card out. The quirky slender female cashier with glasses & curly hair waited on me. After getting my Gelato ready she stood at the cash register and read out my total. I hadn’t moved yet from the ordering area. I was still reading over the espresso options as I took out my card. I set my purse, phone and card down as I focused on the menu. This lady reached around her register, grabbed my card and swiped the payment. She then said “thank you, come again” I was floored that she thought that little of me to not hand her my payment. I looked at her and said “oh you know I was going to order more, hence why I was reading the menu…but never-mind” I wasn’t all that shocked though, she didn’t pay attention to me after scooping my order, she wasn’t paying attention to customers at all. She seemed more interested in stacking cones than offering assistance, answers or help to customers looking at flavors. Not sure I’ll...

We have lived in Oconomowoc for several years now and this place lives on the fact that they are the only Gelato in the near area. It was the go to place for my family but year after year the owner has clearly decided that it's quantity over quality both in service and flavor. How is it that year after year you raise your prices and decide that the customer experience doesn't matter. Like tonight I came in saw a flavor I'd never tried before asked for a sample and was denied. Of my kids were not there and looking forward to it I would have taken my money somewhere else. You wage making a profit on the fact that you are greedy. I spent $50 dollars in your establishment tonight on what maybe $10 in product at most. And like I said if my kids weren't w me.you would have lost out on that $50 sale. Not to mention in all.of my years coming to your establishment I've never seen the same employees which tells me that you care very little on how you treat them. For anyone reading this go back and look at the negative reviews that actual got posted the owner is nothing but responsive. Long story short today was the last day I spend money in your establishment and I urge others...

Unfriendly is the word to describe the experience. 3pm on a Thursday, a few people sitting in the window and nobody behind the counter. First thing that was noticeable was the handwritten sign saying "only one sample per customer." Seriously? 40 unique flavors of Gelato and you don't want me to fall in love with more than one? OK - that is up to the owners. Finally after 3 minutes with no visible employees I found a bell to ring. A toad faced frump walked out of one back room area, glared at me and my wife and walked into another back room without saying a word. She emerged 30 seconds later wearing an apron and droned out the obligatory 'Can I help you?' My instinct was to walk out, but I knew my wife wanted to try the Gelato. No smiles, few words and a curt monetary exchange finished off the experience. The product was great, but the service was terrible enough to make even the best flavor...