Texas Roadhouse — Restaurant in Odessa

Went to lunch with my sons. We were sat at a booth with a huge glob of chewed gum on the center of the table, and no plates to eat rolls off of. Told the waitress and it was treated as if we were the problem off the bat. She eventually returned and removed the gum/brought plates. Every time she communicated with us was very dull, not welcoming and not happy to be doing her job clearly. We all ordered a variation of steak and fries. After waiting a while steaks came out but no fries. The man who brought them said the kitchen was backed up on fries and asked if we wanted another side. I said no, I would have preferred to keep waiting and been served all our food at the same time as neither steak or fries are appetizing cold. Or I would have expected some communication from wait staff that the fries were backed up and asked about waiting longer/picking another side before bringing out our steaks. I asked what could be done so that we got our food together hot and I was told he could take the steaks back to the kitchen to wait for fries, but it would be the same steaks served back to us when fries were ready. So I asked him to get a manager to see what could be done as that's not acceptable as a customer and doesn't sound safe from a health aspect to take food back from the table to leave it waiting for 5+ minutes to serve it again. The manager came about 5 minutes later to tell us that the kitchen only had about a minute left on fries and they'd be out. However when he returned with fries, I then had to send my steak back as I was served my sons kid meal steak and not the ribeye I ordered, nor was it cooked medium rare, instead it was well done completely cooked through. He took the steak back and said it would be another 5 minutes before a replacement was out. So my fries sat there getting cold while I waited. By the time it arrived my sons were done eating and it completely ruined our lunch. I was also asked to cut into the new steak to check it but when they took back the first steak they took all my silverware so I had to wait again for them to go get silverware before I could check it. After all of that the waitress nor management ever stopped back by to check on us after all the problems. My son ended up drinking his brothers drink because nobody every came back by to refill his soda. I don't need a handout and can definitely afford the meal, but even a customary discount when someone has had that many issues is warranted however was not given, so neither was a tip. We paid and got the hell out and as a native Texan, who has visited Texas roadhouse all across this great state and even in others, I can say this is officially the WORST Texas roadhouse you could ever visit. We will not be back and will travel the extra 15 minutes to the one in Midland or to a Saltgrass instead. Management needs a course in customer service and wait staff/kitchen need to communicate better to keep from serving customers cold food and thinking its...

Worst experience we've ever had here and we didn't even eat in the restaurant. I called in 3 dinners for carry out. For 3 of the sides we ordered loaded mashed potatoes. When my order was complete I asked if rolls were included and she said yes 4 come with the order. I asked how much for extra rolls and she told me it would be $2.00 for 6 additional rolls, so I ordered those 6 as well. When I got to the restaurant to pick up my order she handed me the bag. I opened it and all of the rolls and butter were missing. I told her there should be 10 rolls total so she went to get the rolls and came back with them in a box (i should have checked her for the second time but thought surely double checking the order once was enough). When she collected from me, she charged $2.49 for the 6 extra rolls rather than the $2.00 I was told over the phone, and when I got home there were ONLY the 6 rolls, not the 10 like it should have been. In other words I paid $2.49 for only TWO additional rolls. Also, they charged us .99 additional for each of the 3 orders of loaded mashed potatoes. This extra fee was not on the menu online, nor was I told about it on the phone, and I've never paid extra for loaded potatoes when dining in at the restaurant. Moral of the story, today it felt like upcharging (and shortchanging) was more important to them than customer satisfaction. I'm very disappointed and will never order out from here again. Not that rolls or loaded potatoes or a few extra bucks are a big deal, but it's the moral of it that is frustrating. Always tell people when they're going to be charged extra, no matter how little or much that may be. Always double and even triple check each order before handing it off to your customer. And when someone speaks to you, listen to them and count that you've given them as many of one thing as they have ordered. It's simple really. That being said, 9/10 times I've dined in at this location I've had excellent service and the food was great. That 1/10 time was with a spastic waitress who spilled my drink all over my legs, and had several other bloopers that day, so I chalked it up to her having a bad day and never complained to anyone. But today was...

Got there at 11:30am. Place was already packed. Checked in for seating. Took around 20 minutes and we were taken to a table to seat our 7 person party. Four adults, one teenager and two children.

It was the teens birthday. So this was a birthday lunch for her. She loved the whole birthday cheer thing.

Food was excellent.

Appetizers we chose were the potato skins, fried pickles, and their take on the blooming onion called the catus blossom. Too much actually, which resulted in to go boxes in the end.

Three of us had Fort Worth ribeyes, one with ribs. One had a sirloin. And another had a T-bone.

The kids had kids food. Steak bites and Andy's steak.

All meat was cooked perfectly to order. It was some of the best steaks I've had in a while.

Sides were all over the place, fries, baked potatoes, broccoli, mashed potatoes, green beans. Everything tasted great.

No meat was left behind, but we did end up taking a couple of to go boxes with potatoes to eat later. Spoiler...I ate most of it later.

The waitress and and waiter were nice and helpful. Handled the drink refills and special requests with expert level customer interactions. Actually anticipating some things before we asked, like sealed lid plastic cups for the little ones.

They got drinks and appetizers out first and fairly quickly. We had a near perfect amount of time with it all before the main orders rolled out.

They do have those table based tablets for paying or whatever. We didn't utilize it for anything until the last step of paying. But for the mentally challenged people that were turned into hypochondriacs during the C19 period and still wear masks...you can do the whole reduced contact and contactless stuff. Or it has games for kids too.

Overall the trip was excellent. We actually drove over 100 miles to this establishment for our daughter's birthday request. Yes, she requested the place as a steak lover herself. And it got us near a mall for afterwards for her to explore.

It's getting 5 stars from me. My family agrees. If you need a good place to eat in Odessa this is hands down one of the best choices...