Chipotle Mexican Grill — Restaurant in Odessa

First time getting Chipotle today and I think this experience has turned me off of ever giving them another chance. My 10 year old talked me into finally trying it. We wanted to dine in since it was just us but once he looked he around he asked to go home because “the tables are disgusting, they all have food smeared on them and there’s trash everywhere.” To-go it was.

Nearly everyone in line had to order regular chicken because all they had was that, sofritas, and barbacoa (I wanted chipotle honey chicken which I was told they weren’t cooking). They only had large cups also, which the cashier told someone they only had 1 sleeve left for the rest of the night.

As we get to the drink station, I do realize that there is trash all over the floor I hadn’t noticed before, and I only notice now because I am currently in use of mobility aids and I had chosen the cane over my walker because it tends make things easier in restaurants with chairs and tables. I made sure to be mindful of my movements. The station itself though was nasty, the fountain shows signs that it hasn’t been cleaned properly in a while (spigots and trays), counter, drink condiment & plasticware holders, and the fresh drink dispensers were empty but running and also noticeably dirty. I probably should have called to let them know the carbonation was out but they looked so overwhelmed it was a wait just to let them know things were empty at the drink station.

I really feel kind of bad being so harsh and critical but I’ve worked food before for quite a long time and I know how high some standards can be held even by “fast food.” I believe you can absolutely do better. Even the wooden walls when you first walk in are grimey. I don’t wanna even see the bathrooms. The crew looked absolutely miserable, there was no music. It looked, sounded, and felt like...

Went to grab chicken tacos for my son to eat during his lunch. I waited in line for 20 minutes. When I finally got to order they tell me they are out of mostly everything. I asked how long the wait would be and he said 30 to 40 minutes. Wish they would let their customers know so they don't waste their time and have plenty of time to go elsewhere. Thanks God for Chickfila on University Blvd, if not my son wouldn't have eaten.

Besides the service not being what it should the restaurant is always a mess. You will never walk in and see that place clean, well maybe if you go there when they first open. Tables have left over pieces of food from previous customers and are never wiped down for the next customer. Their own employees leave their to go bags and trash from other restaurants. I have seen them eat at a tables and when finished returned to work. At first I thought they had to go get something but they never came back to clean up after themselves. So cleaning up after themselves is not on their minds much less cleaning up after others. Unfortunately I have seen this happen multiple times.

If it wasn't for my son loving their chicken tacos I would never go back. Until he finally gets tired of eating them, I will continue to go unfortunately. I would rather go to the Chipotle in Midland, either way I am wasting at least an hour each time.

If anyone noticed I don't eat their food, gave it a try a couple of times and I don't care for it. Chicken is okay but I rather eat somewhere else. I don't like to give reviews but I guess the constant disappointment and frustration has finally...

I’ve been here a few times over the past month and it’s downhill again. Every time I got the line is to the door, 25-30 minutes of waiting time. Once I get to order, food it everywhere and the place needs a good deep cleaning. It’s honestly disgusting and I should have left. They don’t even care to wipe the areas around the food. There was cheese on the tortillas press from the previous customers quesadilla, and i got burnt cheese all over the outside of my tortilla. The lettuce is always black and guacamole is rancid. They are usually out of what you want. Employees hate their job and there is poor communication. Last time they gave me the run around about the meat I wanted, this time they didn’t run my card correctly as I was trying to use my free meal credit. The manager was nice and explained everything, however, the employee should have been trained to ask for help before attempting a mistake. Now I have to see if my card ends up getting a refund or not, something else to worry about. I just can’t believe the wait times and the quality of food that comes out of this restaurant. I will no longer come to the Odessa location and will make the drive to midland. Sometimes there is a wait there as well, but at least I can rely on the food ALWAYS tasting up to par. I should have taken photos of the restaurant, as a previous restaurant manager, it was honestly horrible and unacceptable. This is my last straw and I won’t be back. They do not care about the health of the...