Michaels — Local services in Odessa

I showed up at 6:41 on Sunday, 11/5/2023 to the Odessa, Texas Michael’s location. There were three employees at the door when I turned in and parked at the very front spot. They saw me as I was parking I know, because I made eye contact with one of them. I walked up to go in and would ya figure they were locking the doors early so they could leave early. When I walked in the West side exit door, the cashier was leaned over the counter playing on her phone. I said “Y’all don’t close until 7pm? Really?” She said nothing, but when I continued on to go for the feathers I was needing, I heard them laughing and saying “Idc she ain’t the one been working all day. Go lock the other side then so no one else tries to come in too.” This made my already rough day have a stupid ending all because of lazy employees… I love Michael’s. I always have and spend hundreds of dollars annually. Why would I continue to do the people being hired aren’t as reliable as the reputation that Michael’s stands for? It’s the closest to my home and that’s why I choose to go. However, the high turn that this location has seen and the lack of care that they are showing to your facility is pitiful and will end up running yall into the ground. Please fix it before it...

Worst customer service ever. Walked in to the cashier leaned up against a register on her phone. She didn’t even notice me for a while. Then this same cashier said she couldn’t do a refund because I didn’t have my original receipt from items I purchased 2 weeks ago then she said “she could do an unverified return if I had an ID she guessed”. Then she didn’t want to give me my full amount back. Miguel - a part of the management team did nothing to resolve the issue. He literally came and click clacked his long purple nails on the screen of the register stating I had a 60 day refund and it had recently changed but there was nothing he could do about the amount discrepancy. I understand a lot of places are short staffed and it’s hard to come across good help but companies should do a better job hiring people who actually want to work and actually care about the business. Save your time and go to Joanns, hobby lobby or find a michaels in a...

The sales person that helped us... his name is Ramon... was so very helpful and sensitive to our needs. I had taken in a poster that my late daughter's co- workers had set up as a memorial on her apartment door after she had been murdered by her so-called common-law husband, and I wanted it framed to protect it. First of all, he heard my harsh, allergic cough, and without me even asking he brought me a bottle of water. Then after he finished framing it, he put in that "personal" touch by inquiring who she was, and after we told him, he asked permission to give us a hug and express his condolences. There were tears in his eyes. I will never forget this visit to Michael's. They are truly blessed to have him as an employee, and I hope they take care of him! Is been a hard, difficult month and a half... she was killed April 26th, but people like him give me strength...