Denny's — Restaurant in Ohio

My sister in law called 2 weeks before our dine in for my wife's mother's birthday party. They said it's no prob we can accommodate you but call the day of instead. So she did 5 hrs before the event and they said same thing. We all started ordering about 545... We waited for almost 2/1/2 hrs to start getting food. Food should have been piping hot and delicious for that long of a wait. It wasn't! Some of guests that did get food, food was horrible, cold. The remainder of us they didn't get our food or still had to wait almost 3 hrs just decided to cut our loss and leave. When asked to speak to manager, manager ducked us off and when he did show up he was rude and didn't want to really help us. We still waited to get a bill or asked for items taken off or anything and we was told by staff he was hiding and he still tried to get our guest to pay for poor uncooked food or food we didn't receive. Most guests had not eaten since earlier in day and was starving. Some of Little guests didn't get food and some of our teens guests food was with wrong, cold etc. My wife, my wife's uncle, and and some of kids and a few older adults was their from 545 to almost 730 didn't even get served only drinks like water or something... Horrible horrible!!!! They excuse was under staff in experience cooks? Then they should have told us they couldn't accommodate us yesterday 5 hrs before we wasted our time. Most guests ordered simple items like breakfast food and such we could have cooked at home in 20 mins or less!! Denny's keeps this up and they will be out...

If I could leave a zero star, I would. Ordered online to a sum of over 40 dollars. When I arrived at the location, I stood there for almost ten minutes waiting. Not for the food to hot and fresh, because that is not what this location delivers, but ten minutes to actually have someone take care of me. Multiple employees walked past, but only one even acknowledged me with a “just a few more minutes”. I watched the food I ordered sit on a counter getting cold until someone came over. Apparently, they knew who the order was for because they had it in their hand.

I should have checked the order before I went home. The cutlery that was supposed to be there, syrup for French toast and pancakes, the ham, toast. All were as lacking as the service. Thank you for making sure that hungry people at home didn’t get fed.

Before posting, I attempted four times to reach the restaurant and talk to a manager. Nothing. I managed hospitality and food service for years. I prided each location each for running an outstanding operation and ensuring customer satisfaction. This was the exact opposite.

Take some advice. Go down the road to Bob Evan’s or even McDonald’s. Because 16 year old teenagers can make a better attempt at food service than the people there tonight. This has to be one of the worst experiences I have had in restaurants so far. Not worth the visit.

Side note for the company. Maybe answer your phones and save...

Was waiting to be seated. There was nobody else in line. The hostess just kept passing us up. Eventually other people began to trickle in line behind us. The hostess sat everybody else.

Then, when I kindly addressed the situation, and she said she didnt know why we were standing there. But she also never asked if we were waiting to be seated.

I let the situation slip by, but, then when we went to pay, she again ignored us. Eventually another couple came up, and the same lady addressed them kindly and cashed them out. When I addressed my concern again, that it again happened...she said she "was only one person, what did I expect".

I still left her a hefty tip, because I got to think like Jesus and not be reactive. I'm not saying it's because we were black. But I will say that everyone else that was helped before us, even though we patiently waited, was not black. And then for it to happen again on our way out, really was upsetting.

I know it wasnt personal. But we all need to just act like human beings again. Be humanitarian. Be hospitable. Show kindness and consideration. Be compassionate. And show genuine fellow feeling for each other.

So I will give the benefit of the doubt that she was just not having the greatest day. Because we have all been there before. And that's why I didnt let my tip reflect my disappointment, because we all can make a choice to do better, than the way we feel we may be...