JCPenney — Local services in Canton

To whom can actually help me,

Sorry the local store was great, but the corporate/online is Terrible. That is the reason for this bad review.

I am a customer service manager in the furniture industry. Let it be known first and foremost if I gave any of my customers the level of service that I have received from your online mobile site, desktop site, and then the representative that I spoke with this evening, then I would be FIRED, and I would FIRE any of my staff for the treatment I was received. Not being able to help is one thing, but being put back into an automated system because your employee didn't know the answers and couldn't figure my concerns out is terrible. I would be embarrassed if this happened at my company.

That aside I still have a problem. I have three orders all using my email () and my phone number (). All three orders processed and charged my CC. However, none of them allow me to track the order, none of them allow me to view the order, and none of them allow me to see or monitor my order. The gentleman that I spoke with this evening spoke the same language but did not comprehend what I was explaining. I made the orders, I paid for the orders, JCPenney's took my money, JCPenney's is not allowing me to see my orders.

I have now been on the phone for 46 min and counting. I work in customer service all day. First mistake my hold time. Second mistake lack of knowledgeable and helpful employees. Third mistake essentially being hung up on by one your employees. I haven't even explained my real issue with JCPenney's. Fourth mistake the employee did not apologize to me for having the issue, instead insinuated that I was to blame. Right now I am going to post this on JCPenney's facebook and google reviews. This makes me not want to shop with your company, and return the over $500 I spent in merchandise this holiday weekend with your company. I only wish I could return the 6 plus hours spent in your store with my family shopping, the over 2 hours online shopping, and now hour on the phone. Shame on me for shopping on a bad...

DO NOT purchase an appliance from this store. We bought a refrigerator and waited the ten days for delivery. The delivery team was terrible. Rude and in a hurry, instead of using the steps to our front porch they tried just lifting the refrigerator over the side causing them to drop it denting in the back of the appliance and a column on our front porch. They then tried to talk us into keeping it because "the dent is in the back and no one will see it" or " you can turn around and sell it and make some money off of it"...... Our old fridge they hauled away was laid down and pushed of the porch, once again instead of using the stairs because that requires extra work.... God forbid. Which caused damage to the carpet on our porch. We were told 3-4 days for a new one and at three days I called to check and I was told it would be an additional 7 days. We were told by an associate over the phone we should have been offered a loaner fridge which we never were so when I called to request one I was transferred to five different people from three different numbers because it wasn't any of their departments and they couldn't help which finally led to the person that told me there's nothing they could do and no loaner fridge. I have three kids in my house, no refrigerator, damage done to my house and food being stored at relatives because we have nothing more than a cooler for our drinks which needs a new bag of ice added every day. They are not concerned at all about fixing their teams screw ups or making it right. I will NEVER buy from the company again. Save yourself the hassle and go elsewhere. I wont even go into all the time spent on hold waiting to talk to an actual person....

Nov 12 2024 we purchased a serta mattress at the canton center location. Got to checking reciept and it was the wrong mattress. Went back to store and found out the mattress we originally purchased was incorrectly marked. Ordered correct mattress. Matttress gets delivered nov. 22 2024 but the foundation was damaged so we sent it back. Went back to the store and reordered the foundation again. Associate reordered on tuesday . The associate redid order on the 26th. Did not put my email address in correctly so i did not get the confirmation email for the reorder so i contacted customer service and they sent me a copy of the reorder. Was called dec 9 2024 from shipper to set up delivery and supposed to get the foundation dec. 13 2024. Hope its the right one. Associate told me that he had another customer that ordered the same set and recieved a damaged foundation also. Customer service credited our bill for the inconvience. Pennys needs to up thier game when it comes to shipping and the handling of merchandise. Called customer service about the damaged foundation and they were no help at all and told me to contact someone in furniture so thats why we went back to the store. Customer service reps on the phone are worthless. Pennys at canton center has noone upstairs to wait on people. Associate named duane went over and beyond to help us. The guy was running around like a chicken with his head cut off. Have done alot of shopping there...