KFC — Restaurant in Ohio

(Updated Review as of 3/25/24) I recently tried ordering the KFC app and was truly shocked at the poor service I received simply because I had mobile ordered. I placed my order and went to the drive-thru to pick it up but I was told I would have to leave the line and come into the restaurant to get my order. It seemed silly but I pulled around and went in. They served 3 drive-thru customers and 1 counter customer that arrived after I entered the restaurant before even beginning my order. After waiting around 15-20 minutes I was finally given my order. When I asked if I would have experienced this wait time if I had not used the app I was told that if I had just ordered normally (not in the app) I would have been served first since I had arrived first and could have remained in the drive-thru. I have never had this unacceptable experience when mobile ordering at any other restaurant in my area. I have no doubt that if there had been more than 4 customers to have arrived while I was waiting they would have stopped any attempt to complete my order and served that person instead. This was a terrible and unacceptable way to treat a customer.

(Original Review) The popcorn nuggets are great and they have great options for...

My wife picked up dinner on her way home from working in the area approximately 20 miles away from home if we were closer I would have returned it all it was the worst KFC we ever got the chicken was burnt the biscuits were rock hard the one breast was cooked down to the size of a thigh or smaller the gravy was like water like I said the worst KFC we ever had I don't know if there was no management over seeing or that's how they get rid of their messed up to go orders with hopes they don't return the order you ought to be ashamed of sending a order out like that This was going to be a treat for us my wife works but I'm disabled with no money coming in so money is real tight like I said this was going to be a treat this KFC was the east Liverpool one I hope they read this message we will never stop there again GET BETTER AT...

Didn't have enough extra crispy chicken for a bucket at 6pm. Asked if I wanted a mixed bucket with some original recipe as well. I said no and was told that was my only option. I said I rather have all extra crispy. They did not respond until I said I guess I have to get it mixed. I asked for an extra breast since they can not give me what I wanted and was told they could not do that. I asked if the manager could and the guy said he was the manager and he would get in trouble if he gave me anything for free. I asked for salt and pepper and didn't get any. I also did not get silverware. I am not happy about my experience. Why couldn't I wait for what I wanted (all extra crispy)? It was not even an option. I also did not get my receipt as I was going to do the...