Hurts Donut Company — Restaurant in Oklahoma City

The selection of donuts was great. The store was clean, and well kept. The staff was very friendly, and helpful. The price was decent for everything that we purchased. This was our first time visiting after hearing about how amazing the donuts were. We had tried visiting the one in Norman a couple times, but it was usually during a busy time. This made finding parking difficult, so we gave up on it. We finally made it into the one off of 23rd Street.

We purchased 25 donuts altogether selecting almost all the flavors available. Our goal was to try each one, and determine our favorite for future visits. The presentation of the donuts was absolutely amazing. The amount of detail to ensure each one looked very presentable was a task they took serious. As for the taste of the donuts, well they were not as great. The donuts were cooked throughly, and evenly. The part I feel that wasn’t up to par was the toppings. The cereal toppings tasted off of their original flavor. This I chalked up to having maybe baked them? I’m not entirely sure, but they just didn’t taste the same. The strawberry cheesecake donut lacked true flavoring. In my honest opinion it didn’t come close to tasting anything like it. Overall, I give the presentation of the donuts a solid 5 stars. The donut tastes I give a solid 2 stars, as some were good but overall most were lacking.

The appearance of the store was clean, and well maintained. The atmosphere was definitely inviting. The staff was very friendly, and attentive. One issue we did have though. My son who is 6 wanted to do the big mouth challenge. After looking into it, and asking the staff about the details of the challenge we discussed it with him. He stressed that it was a huge donut, and that you had to eat the entire donut in a set amount of time in order to win. He expressed that he understood, and simply wanted to do the challenge for fun. His mother, and I discussed it amongst ourselves. We finally concluded that there was no harm in letting him just for the fun of it. I took him up to the counter, and had him ask to do the challenge. Of course at this time they informed us that they could do the challenge tomorrow if that was ok. I explained to him that it would take some time to get it together, and that we could always come back tomorrow. Unfortunately, something came up resulting in us not making it. The part I had a issue with was, the fact no where did it state they would need a notice. They advertise they are open 25 hours a day, and 8 a days a week. I understand we agreed to come back tomorrow. My question is why was it not advertised that they require a notice before doing the challenge? Was it simply because no one wanted to take the time, and make the donut? Was it because this is the standard, and they just post the notice? I asked myself these questions after deciding to leave, and come back. I probably could of answered some of the questions while I was there, but I had other tasks to do.

Overall it was a nice experience, but it wasn’t what others had hyped it up to be. Maybe, I’ll try the location in Norman another day. Maybe, we will just skip this place in the future, and stick to our normal donut location. I haven’t quite decided. I hope this helps others in making a decision. Maybe, the donuts were just not something all four of us liked. Maybe, this place is something you will enjoy, and have a better...

This was the first time I’ve ever stepped foot into a hurtz donuts, and immediately I got a weird vibe, me and my girlfriend were waiting for the people ahead of us and the lady at the front kept glancing and staring as we waiting our turn. As the line moved up I kept getting weird glares, Keep in mind i’m the only african american in the room so I felt targeted, but I didn’t want to assume so we continued, we get to the front and my girlfriend proceeds to ask questions and she answers them happily, she makes her selection and now it was my turn to pick mine, I said I wanted glazed and a maple bar and she glanced at me, said nothing and then proceeded to put my donuts into the bag. She asked if we were together or separate (making eye contact with my girlfriend) and I say together, she glances at me and then moves to the register, I pull out a $20 and it gets handed to her and she proceeds to try to give the change to my girlfriend, at this point my girlfriend is irritated too because I did nothing to deserve the cold shoulder, she says “this is really weird” & I make a comment saying “you can’t help racist people nowadays” and she looks my girlfriend in the eye and says have a nice day.

Typically, I never deal with situations like this and I’m still in disbelief that this is still even a thing, I was looking through reviews and seen one saying something similar about a woman with white hair being racist to her fiancé, and if it’s the same woman i’m referencing she needs to be fired as soon as possible.

The donuts were good, just couldn’t get the taste of racist out...

If I could give this company a negative result I would. For the last couple times I stopped by they have been OUT of a regular glazed donut. It is always going to take an hour or more to make more... I am sick of this, they have TONS of DEIGNER donuts, that do not seem to sell nearly as much as a traditional glazed... I suggest, if you have a higher selling donut.... MAKE MORE OF THEM!!!! Honestly, they have the best tasting donut around, so the ONLY REASON I am giving such a horrible reading is apparent poor business practices that do not satisfy certain clientele, those wanting traditional glazed donuts... If you change this business practice I will be back, otherwise I guess I will have to go to your competitors Like DayLight Donuts or Krispy Kreme with their always hot and fresh donuts!

update* I have attempted to go back a couple different times since this post, STILL NO Glazed donuts!!! I am DONE. Those other nauseating donuts "this great selection" I am not interested in. I would have been a faithful patron of your store if you would have been consistent of your service and considerate of those who just like plain glazed donuts. MAKE MORE!!!

Frankly too, no one has even bothered to address my concerns from this review which only emphasizes my earlier point which is poor business practice and bad management.

I guess the only places to go for Glazed Donuts are Dunkin Donuts, Daylight Donuts, Best Donuts, Krispy Kreme Donuts. If you are a glazed donut loving individual like I am stay far away from Hurts Donuts, you'll...