Crazy Good Barbeque - Bar & Eats — Restaurant in Olathe

Exceptional Customer Service and Warm Hospitality!

I recently had the pleasure of working with Crazy Good Barbeque - Bar & Eats, and I cannot emphasize enough how impressed I am with their exceptional customer service, attention to detail, and professionalism. From start to finish, their team went above and beyond to ensure that our clients and associates felt truly welcomed.

The customer service at Crazy Good Barbeque - Bar & Eats is truly outstanding. Every interaction I had with their team was met with the utmost friendliness and genuine care. They took the time to listen to our needs and concerns, ensuring that every detail was understood and accounted for. Their prompt and clear communication made the entire process smooth and hassle-free.

What sets Crazy Good Barbeque - Bar & Eats apart is their unwavering attention to detail. They meticulously walked us through every step of the way, ensuring that no stone was left unturned. From understanding our specific requirements to customizing solutions that perfectly fit our needs, their commitment to excellence was evident in every aspect of our experience.

Moreover, Crazy Good Barbeque - Bar & Eats professionalism is unparalleled. Their team consistently demonstrated a high level of expertise, offering valuable insights and suggestions, which greatly contributed to the success of our project. They were always well-prepared, organized, and efficient, making us feel confident in their abilities.

But what truly made Crazy Good Barbeque - Bar & Eats stand out was the warm and welcoming environment they created. Their team genuinely cared about our satisfaction, going above and beyond to ensure that our clients and associates felt comfortable and valued. It was evident that they took pride in their work and genuinely enjoyed serving others.

In conclusion, I wholeheartedly recommend Crazy Good Barbeque - Bar & Eats for their fantastic customer service, attention to detail, professionalism, and their ability to make everyone feel welcomed. Their team's dedication and passion shine through in every interaction, making them a true pleasure to work with. I look forward to collaborating with Crazy Good Barbeque - Bar & Eats again in the...

I so want this to be a good place to eat. The food is actually quite good, and it's within walking distance.

But the service is horrible.

What kind of BBQ place runs out of ribs. Shame on you. I went there on a Friday after work recently an they were out of ribs. And this isn't the first time. They ran out of chicken this time - again on a Friday. The girl at the register asked if I wanted to substitute something, so I said turkey. "Well I'm not sure we can do that." Well then why did you ask me. She came back and said the kitchen acquiesced and I could have turkey. All in all $40 for 3 meals which isn't horrible.

The dining room holds about 60 and there were maybe 10 people. I sat down and waited. 15 minutes later they called my name. Not to tell me my food was ready but to tell me they'd found some chicken in the back of the warmer and asked if I wanted to switch it out. I didn't want to dent their food costs so I agreed.

Another 5 to 10 minutes went by and they called my name again. I went to get my food and there wasn't anyone there. I had to lean over the counter and get their attention to ask if I could get the drink cup that came with my kid's meal. I was directed to the register which now had about 10 people in line, all of whom were looking at me like I was in the way, which honestly I was, but at no fault of my own. The girl at the register was having issues and the guy helping her just looked up and stared at me with that what-do-you-want look. Got my cup and left.

Probably will just stick with KC Joe's. I'd rather wait I...

TL;DR - Food is phenomenal but service is lacking.

I've been here so many times, and every single time I go, something is messed up. Takeout orders missing BBQ sauces, getting the wrong sauces, missing sandwiches, horseradish on things it was requested removed from, orders consistently taking 10-20 minutes longer than estimated (even when the restaurant is empty). One time I ordered an hour ahead for 7 people, and it was only when I got there that they told me they hadn't started on it because they don't do ordering ahead unless it's to go (which is fine, but tell me that while I'm on the phone and not after I've got my entire family there, expecting food to be ready). These are just a few of the plethora of issues I've had.

But here's the thing - the food is so. Incredibly. Good. I feel like I'm in an unhealthy relationship because I keep coming back. The burnt end burner and fries here are my favorite BBQ, period. Absolutely unmatched flavor on the sandwich and the crispiness + seasoning of the fries makes them top tier in my opinion. The sweet & tangy BBQ sauce is on my birthday wish list this year because I can't get enough of it.

Staff has always been friendly, and the building is nice enough, but I don't think I've ever had a visit where there wasn't a problem of some kind - and I promise I'm not overly critical of everything all the time. This place has some of my favorite food in the world, I just wish I could get it from somewhere...