Batdorf & Bronson Legacy Cafe — Restaurant in Olympia

I wanted to share my recent experience at your coffee shop as a customer, which unfortunately left me feeling quite disappointed. I believe that constructive feedback can contribute to improving the overall customer experience, so I hope you find this information helpful.

During my visit on July 16th, I noticed a lack of basic customer service and engagement from your staff. From the moment I entered, I was not greeted or welcomed, the staff members appeared uninterested in assisting customers and did not take the time to provide a friendly atmosphere.

Moreover, when it was finally my turn to place an order, I was taken aback by the abruptness of the interaction. I had waited at the counter/register and even made eye contact with staff. Finally when the staff member (young gentleman) finally comes to take my order, he simply asked what I wanted without any courtesy or acknowledgment. There was no apology or explanation for the prolonged delay in taking my order.

Regrettably, this is not the first time I have encountered such a scenario at your coffee shop. Despite giving you a second chance, the same issues persisted, which indicates a recurring problem that needs attention.

I genuinely enjoy the quality of your coffee, but the consistently poor customer service experiences have been disheartening. I believe that addressing these issues would greatly enhance the overall customer satisfaction...

The batdorf & branson holiday blend is a one of a kind, its definitely my all time favor blend of coffee they have. Batdorf & branson is my favorite coffee roasters on the west coast, there coffee beans are hand picked and imported. I would say all there coffee blends are amazing regardless what i prefer... Im sure if you go in there they have a coffee blend that suits your, almost with pastries and sandwhiches... Batdorf & branson takes pride in there customer service and makes sure your needs are always met, with an outstanding consistency... There store is extremely clean and i could tell from my experience that the exployees take pride in the cleanliness, and customer service they provide to each...

A nice place for a coffee or a quick snack.

I've been to several Dancing Goats locations. I personally really like the taste of their coffee. It's usually pretty bold and distinctly different in taste to Starbucks. As someone who's growing up with Starbucks, it's nice to switch things up.

My personal favorites: Mocha Cappuccino Dirty Chai

They also have some nice vegan options for snacks. We had the vegan breakfast sandwich last time we were there, it was good!

I'm also always impressed by their merchandising when I walk in. They have mugs, coasters, stickers, coffee brewing equipment and...