Charleys Cheesesteaks — Restaurant in Olympia

I had a terrible experience with Lili at the cash register. I place a mobile order in hopes of saving some time. I arrive about 5 minutes after my promise time and it’s not exactly clear where you’re supposed to pick up mobile orders. I noticed everyone was busy so I didn’t want to interrupt and I figured I could wait for the person in line to finish paying. After they left, I was next. I told Lili I was picking up an order, she looked confused so I repeated myself. She turns to look behind her and says it’s not ready, that it’ll be a little longer. Ok fine, I step to the side and continue to wait. I finally see that my order has been completed so I go back to the cash register to claim my food. The gentleman in line is speaking to wife still deciding on what to order. I motion to Lili that my order is done for a quick grab. She ignored me, then began taking their order moments later. She got their drinks ready, placed them on the counter right next to me and finished their order. After she’s done with them, I said “my order’s ready now” she looks at me and says “how can I help you?” Seriously? I said “my order is ready now, it’s right behind you” she asks my name, it’s literally the only order back there and you just checked for me 8 minutes ago now. She gathers my food and instead of placing it on the counter directly in front of me (where she placed the other drinks before). She intentionally puts the bag on the opposite side of the counter around the cash register and smirks. I had to go around the line because I couldn’t reach my food when she could have simply placed it in front of me like she had with the previous customers. It was really petty especially since I patiently waited for my food. Not sure if she was annoyed that I asked for that quick grab while the others were still...

I’ve eaten here before, more so at other locations across the the country in my travels with the military. This is one of those stories where you zigged when you should have zagged.

I usually get a 3 cheese steak sandwich, normal fry and go about my business. Today thanks to modern day advertising and marketing I got the old school cheese wiz steak. I like to watch them cook it just cause, I like being sanitary. Right out the gate the lady cooking out mushrooms and peppers on the thing which for me wasn’t bad so I just said it was okay and proceed anyway. Than she put the normal 3 cheese on there and than it melted and she pulled it off realizing she used the wrong cheese.I should have not been so nice there as I watched her put about half the steak in the trash and at $21 for this meal, I want my moneys worth as do most customers. She apologized, her manager is watching her make the food and supposed to be training but didn’t see anything happening there. Than came the grossest, she dumped so much cheese wiz on this thing I couldn’t make out the beef anymore. I already lost half my steak, just give me half the cheese. She apologized again and gave me my food. Manager or whoever was training her didn’t give a rip about a customer getting what and the amount he payed for.

To Charlie’s advantage today I was in a mega rush, took the tray sat down ate my fries, attempted 1 bite of the cold liquid cheese sandwich and threw it away. People mess up and I understand that but if you’re supposed to be setting the standard As management it’s by example. Should have helped out your crew a bit more is all. To be honest I’m not going back, $21 is too much to pay for that experience again.

I gave 3 stars to the memory of the other Charlie’s I...

Could use a better system for getting orders out. Order took 30 minutes, and a few people waiting ended getting a refund because it was taking too long. I get that food service gets stressful and businesses are having a tough time finding staff right now. The two dudes making food seemed a bit flustered, which happens. What I didn't like was the cashier wasn't do anything to help them. She was just taking orders and telling the guys to hurry up because they were going too slow. When she didn't have orders to ring up she was literally just standing there watching the guys on the grill or telling them to hurry. She could have easily jumped on fries to help expedite orders. If she was handling fries and taking orders, that probably would have helped keep the queue from getting so backed up. People were not too thrilled realizing that there were about 12 orders ahead of theirs that still...