LongHorn Steakhouse — Restaurant in Omaha

This was the worse dining experience I've had in a long time. We visited with a group of 6 to celebrate a birthday.

Service: From the time we sat down until we left took 2.5 HOURS without appetizer! At least we were in good company.

Drinks: We ordered a dirty vodka martini and an old fashioned. The martini was made with gin and it was so salty it was not drinkable. The old fashioned, which was featured on the menu, tasted watered down like it was shaken with ice and too much simple syrup. However, we're ultimately here for steak.

Food: The filet with crab cake was good. The steak was prepared well and the meal was fresh. Two people ordered a menu feature, Flo's filet with lobster tail. Recommended drink pairing: the old fashioned. Remember the old fashioned? I digress. The filets show up, no lobster tail. Instead of bringing the lobster out separate the server takes the plates back to the kitchen. Which leaves myself and the person celebrating their birthday without food. A full 15 minutes later the manager emerges with our plates. Filet topped with crab cake. We again make the correction that we ordered Flo's filet with lobster tail. The plates are removed again. Another 15 minutes later the manager brings out lobster tail on a separate plate, original steaks on another. Medium rare is now well done. The broccoli was so over cooked it wouldn't stay on the fork, likely nuked for re-heat. The crab cake was probably washed off and the steak tossed back on the grill. At this point had we not of been in a group I would have left. The manager, after visiting our table twice for a wrong order and another time to apologize for the delay, didn't take the time to make sure the steak was cooked to order or even that the order was correct. The server brought out a complimentary birthday dessert and that was appreciated. When we got the check we found the real issue. One filet was ordered, plus extra for the lobster. That's fine, bill us however you need to. The other was a sirloin plus extra for the lobster. The filet with lobster tail was on the featured menu. I think the disconnect was either the server not knowing the menu or how to enter the order. Only after we asked for a manager so that we could voice our billing concern did the manager acknowledge the issues and offer a free dessert. Ultimately the manager comped the two meals. If the manager had done their due diligence to begin with it would if saved a lot of time and ultimately the entire experience. There are plenty of great places to get a steak in Omaha, Longhorn is not...

If I could give this zero stars I would. I had an absolutely horrendous experience at LongHorn Steakhouse, and I would strongly advise anyone against wasting their time or money here. From the moment we sat down, it was a disaster. We waited a full 20 minutes for our server to even acknowledge us, and when she finally decided to show up, her attitude was icy and standoffish, as if we were inconveniencing her by simply existing. My 21-year-old daughter ordered a drink but had forgotten her ID. No big deal; we understood the policy, and she didn’t order a drink. That issue was resolved easily enough, but the real nightmare began when the food came out. At first, I was impressed by the serving sizes—looks can be deceiving. My ribeye was one of the worst cuts of meat I’ve ever been served. It was so full of gristle it was almost inedible, full of gristle. Absolutely unacceptable for a steakhouse. To add insult to injury, after we were more than halfway through our meals, the waitress finally came over to check on us—but not before spending an eternity chatting with the table next to us like she had nothing better to do. By the time she graced us with her presence, we were practically done eating. We weren’t even going to say anything, but when she came to collect the plates, we politely explained that the ribeye was awful and full of gristle. Her response? A half-hearted "sorry," coupled with an attitude like it wasn’t her problem. Then, after an awkward pause, she offered to “get the manager.” When the manager came over, it somehow got worse. Instead of addressing the actual issue with the steak, he launched into accusing my daughter of trying to drink underage, as if that had anything to do with the fact that I’d just been served a steak that resembled shoe leather. The audacity was unreal. This restaurant was less than a quarter full, yet we were ignored for most of our meal, served subpar food, and treated like the problem was ours. The server and management clearly think they can do no wrong, and their lack of accountability was disgusting. If you value good service, decent food, or basic respect, do...

Sat and waited at a table for 15+ minutes and still did not have a glass of water, menu, etc. Someone at our table actually had to get up and go find someone to bring a menu. This was with numerous wait staff and manager-looking people constantly passing by. Probably waited another 15+ minutes after getting the menus before our order was taken. The slow service did not appear to be the waitress' fault, but rather poor supervision or a poor distribution of wait staff by the management - our waitress was great.

Decor was nice. Lighting was good. Seats could have been more comfortable.

Food was... well... half good. Ordered a medium-rare ribeye. The cut of meat was far from spectacular. You could get better meat at your average grocery store. When you eat somewhere that actually has the word "Steakhouse" in its name, you expect a really nice cut of meat that is prepared well. This was neither.

The first half of my steak was cooked correctly and had just enough seasoning on it to bring out some good flavor. However, the other half of the steak wasn't even rare - it was almost raw. I'm not sure how it is even possible to cook half of a steak medium-rare while leaving the other half almost raw... did half of it hang off the grill while the other half cooked? So, half of my steak was fair, the other half was not edible.

I did get onions and mushrooms to go on the steak and both were excellent. They were actually the best part of the meal, even better than the steak itself.

I got the rice and mashed potatoes as the sides. The rice was very moist and tasty. The mashed potatoes reminded me of the mashed potatoes you got in elementary school lunches, but with some added flavor. They weren't horrible, but they were far from great.

Maybe we caught them on a bad night. However, I won't be going back anytime soon...