Panera Bread — Restaurant in Omaha

I was treated with so horribly tonight and being disabled this was ignored as well. The place was filthy with trash everywhere. The soup was ice cold and when I asked if they could warm it up I was treated horribly and talked to so harshly it almost sparked a seizure. I have a brain injury and when people upset me, it can trigger a seizure. I asked them to stop upsetting me and my 83 year old mother but they didn’t. Just disrespected my disability and never did help with the soup. When I found the microwave there was trash stuffed next to it. My mom and eat there a lot and we were accused of eating our soup and wanting a replacement. Which is not true … we had just tasted it and it needed warming. They just dump the soup in and they serve it without warning it to a proper temperature. But the disregard to my disability even when I explain it and they just shrug their shoulders and continue to talk harshly was I walk away … that is wrong and illegal. Plus the place was so filthy. It has been so poorly maintained lately. They broke a law today. Just unbelievable as I had a panic attack and my mom has to help me to keep from going...

The new Panera location on 14901 w maple rd is run horribly. I have ordered inside, drive through and delivery and have had issues every time. Tonight for instance, I tried going through the drive through at 7:40p and was told that the drive through closes at 7p on Sundays which seems odd to me. I went inside and ordered a bowl and a cup of macaroni and cheese. I waited 25 min to find out that they were out of macaroni and cheese so ended up getting a refund and going elsewhere. The shift manager said that she apologized but they were really busy. I’m not sure how they were busy when there were only 5 other people inside besides myself. I have previously had other issues as well. I had issues with my drink orders being made wrong, I ordered grilled cheese on two occasions where I hardly had any cheese on it at all. I have several other instances of issues as well. I have gone to the location on 170 and center many many times with very little issues and they are much busier. This location needs a complete overhaul. It’s making a bad name for...

First time at this location. It was difficult to figure out how to get up to the drive through. There need to be signs or arrows or something! Once there, the menu board is huge but it has very small print. So small I had to drive forward in order to be able to read half of it. Also, the board is not angled enough so that you can read it easily. The person taking my order wasn't very knowledgeable about the menu or very helpful. The person who handed me my order was very personable and pleasant. Finally decided on the Chipotle bacon and cheese flat bread in a box that had HERE COMES THE CHEESE printed on the top. Imagine my surprise when I opened it up at home and there was not one bit of cheese on it! The flat bread was delicious, but would have been so much better with the cheese on it. I got what was advertised as a duet of the flat bread and one side. I chose mac and cheese. Imagine my surprise when the total was over $17! I'll give this place location another chance but we'll keep an eye...