Panera Bread — Restaurant in Omaha

This Panera used to have quality food, and their soups were delectable. However, mid pandemic, things began to go awry. I went in 2020 to purchase a soup, and it came in a paper cup instead of the usual ceramic, and they provided me with no baguette . It was then that I could tell the quality was beginning to slip.

Regardless, the main reason for this review is my most recent visit, on the fateful night of 9/24/2022. I distinctly remember ordering a chicken noodle soup for myself, and a macaroni for my sister. Since they were out of baguettes, they would provide us with apples. When the order was ready, we were given a platter with macaroni and cheese, along with PUMPKIN soup, which I could already tell was not the right order. Additionally, no apples were to be seen!

After sitting down, we looked at our plates, then each other. Then back at the food again. Squash or pumpkin soup was already not one of my favorites, but this was obviously watery, and it slid off my spoon hardly leaving a mark. The cook refused to take back my order, insisting that I did in fact ask for pumpkin.

My sister's macaroni, however, was another story. The 'macaroni' was white and bound together, as if with glue. The bowl was obviously not filled all the way. The meal was cool to the touch, and looked like it had been taken out of a refrigerator after a month and reheated in a microwave for 10 seconds. She commented that it looked worse than hospital food.

To top it all off, the macaroni and cheese bowl was disgusting. Food remained encrusted within the bowl; obviously cleaned insufficiently, if at all. The grime was able to be scratched off with a plastic fork, so it's safe to say some equipment is broken back there.

The tables and booths were also dirty, with scraps of food and straws left on them.

We will not be returning to this Panera any time...

This store had a complete EPIC fail for me a last week.. Working for a business very close to this store, we often order from them. Last week I placed an order 1 day in advance for a certain bagel, knowing they are popular I did not want to miss out on them as I needed them for a trip out of town the next morning. Placed my order for rapid pick-up for when I got off work that following day as I knew I would be rushed for time . When I went to pick them up the order was not in the usual spot. The young man who identified himself as the manager, told me that I did not place my order soon enough to get them that day and he was not sure what was wrong with the computer that it even allowed me to place the order as they were all gone. I explained that I had placed my order in enough time, as I had placed it yesterday. He offered me other types of bagels but I would have ordered other bagels if that is what I had wanted. He then offered me a drink...didn't need a drink either. That did not fix the problem. I finally just had to leave the store as I was so frustrated with him. I then had to call around at 4:30 in the afternoon hoping someone still had some Asiago bagels. Way out of my way and 4 calls later, I ended up having to drive clear to 84 & Giles to get them. I would have gone with ZERO stars but the store was open and that accounts for...

3 years ago I had given this location 3 stars. Today I continue with my 3 star rating. The young lady who took our order was kind but unfortunately had to keep telling us they were out of stuff: bread, baguettes, frozen lemonade, she didn't know if the creamy tomato was the same as the tomato basil, straws, bagels, they were out of some items in my mom's order as well. It was only 5:50pm and many customers came in after us so I'm not sure how their orders went. Since I was charged for the frozen lemonade that they didn't have, I asked instead of a refund if I could just get a large cup for the other lemonade and the manager gave me the large cup and a pastry which was super awesome and much appreciated. Quite a few of the benches had rips in them and the bathroom was quite disgusting. All in all the staff are great it's just the location just needs updating badly and more products during meal times.

Also the website is horrible. The menu is super glitchy and not easy to navigate what so ever. Pop ups continuously happen asking if I'm ready to...