Penn Station East Coast Subs — Restaurant in Omaha

I have visited this location several times and its sad to see how downhill it’s gone. The employee at the front (Vivian) who took our order was whispering while she spoke to us and refused to speak up to where we almost walked out. She would list off all of the things we could get on our sandwiches like it was free and failed to mention when things would cost extra. Got our receipt and she tried to give us two cups of different sizes when we got one to share then argued with us that we got two drinks so we asked if she charged us for two since we said very clearly one to share. She threw up her hands and said she didn’t know while shoving the cups at us. We get the food and had to have my sandwich remade cause for some reason she put that I wanted mustard on my Philly cheesesteak??? The fries were SO salty as you can see in the photo plus there was a pile of it on the bottom of the basket. I think they forgot that they salted it then salted again? Not really sure what happened. The people making the food were really nice about fixing our food which is the only reason I gave 2 stars. I will never go back again after dealing with such a rude employee who was either high or just didn’t care...

So I ordered our subs online today and then went in to pick them up at the time it said on the website. I went to the front counter and gave them my name. It appeared as if they looked it up and then sent me to the back counter and said it was coming up. After waiting at the back counter for 10 minutes with no food, I asked someone how long before I would get my order. They couldn't find the order, and after being told it would just be a few minutes, I proceeded to wait another 20 before actually getting my food. When they asked me to pay for it, I was a little shocked they didn't offer me anything as a concession for the fact that they sent me to the back counter to wait without even checking to make sure there was an order, and the fact that I got food 30 minutes AFTER I was supposed to. I asked if they could do anything, but was told no. I asked to speak to the GM and he was extremely rude and told me it had to be paid for as well. Very poor customer service at this location, and it's not the first...

Went into your store to eat tonight, it was 8:00 pm. You guys don’t close until 10:00 pm. Your dinning room was being cleaned and was apparently not open to sit and eat. The employee taking care of me, asked me if I was getting it to go, because the dinning room was being cleaned still. I was a bit upset at the fact that I was pretty much being not welcomed to stay. She said, sooo-to go then? I said you don’t close until 10 pm, so your telling me your dining room is closed 2 hours early? I understand it’s a small dining room, but you could have been more welcoming to a new customer and could have accommodated me to be able to dine in. Well-good thing I love the food-but the customer service...