Scooter's Coffee — Restaurant in Omaha

An absolutely abysmal experience. My two-year-old son is currently staying here for a procedure. My son's father and I decided to give this place our business, instead of Starbucks, which we deeply regret.

I ordered a simple, dark roast, brewed coffee with Toffee Nut flavor, and seven pumps of cream. Although I am a coffee snob, I rarely complain about coffee. It is seriously hard to mess up coffee, period. Believe me when I say this was the WORST coffee I've had in awhile. It was painfully bitter, barely had any of my requested amount of cream, and left me with a funny aftertaste. I barely drank any of the coffee, so my son's father convinced me to get a replacement.

I politely explained my dissatisfaction with the coffee, and ordered another. I was shocked when I was charged full price. The employees literally saw me dump my original coffee (which was still pretty much full) in the trash can. Still, I remained silent and took the second coffee I ordered. The second coffee was even worse than first. It tasted like water mixed with steamed milk. At this point, I was becoming irritated and politely asked if they charged for a flavor shot. Mind you, I ordered a brewed Carmelicious coffee, which I naturally assumed would be sweet.

The employee stated that they do, in fact, charge for a flavor shot. At this point, I became noticably upset, as I had already spent $10.00 for coffee I didn't particularly enjoy, with the first being thrown in the trash can after only a few sips. I responded that I had actually expected the coffee to be replaced for free, given my apparent dissatisfaction, and that I only came back because I considered myself to be a loyal customer. Realistically, I could've ordered better coffee from the hospital cafeteria, but I chose to continue to give them my business. We exchanged pointless banter, which was beginning to further irritate me, as the employee was blatantly rude and argumentative. She stated that since they gave me what I asked for, then I wouldn't be given a refund. Wait, what!? That's the most ridiculous response I have ever heard. As a business, you should WANT to make it right. You shouldn't want a customer to leave dissatisfied. That being said, this is the LAST time I will ever give Scooter's my money- back to...

If anyone is curious for the bad rep, to fill you in, it’s the management sadly. Most the workers are helpful and nice but management is BAD 😐 from the outside it may look normal but have one conversation with the owners/management. It’s a family with a lot of issues. If you are sick or have a family emergency, they still want you behind that counter working your butt off, if you have any sort of issue, it’s most definitely your own fault and nothing comes of it, if you basically have any sort of voice inside this store you will be bullied by your bosses.

EDIT: They refused my W2 until I told them I was getting the IRS involved, which I was told to do so by everyone I contacted regarding this situation. If you didn’t know, that’s ILLEGAL! Please do not spend money here OR work...

I understand that courtesy and common sense may not always be top priorities, but in a children’s hospital coffee shop, they should be. I placed an online order and took my time walking upstairs to pick it up. When I arrived, I waited patiently near the pickup counter for about 10 minutes, exchanging a few awkward glances with the staff. Eventually, someone asked if I was there for an online order, and when I said yes, I was told they don’t start making online orders until you let them know you’ve arrived. I don’t use the app often, and after checking the fine print, I did see that it mentions informing them upon arrival. However, a sign near the pickup counter could help avoid confusion and make the process smoother for customers and less frustrating. Just...