Burger King — Restaurant in Ontario

I don’t ordinarily ever review online, but every time I visit this location, I am always left amazed by the attentiveness of Daniel. It is essentially a stereotype to expect very lifeless and soulless cashiers and employees at most major fast food locations, but the customer service that Daniel provides is something absolutely refreshing and new for the industry that it is worth appreciation and acknowledgement. His personality is so kind and energetic that I had to do a double-take to read his name tag so I could make sure to compliment him on here and hopefully give him the recognition he deserves, especially since he is new. I have never received such a great experience like this before in my entire life that made me have to do that. He is always consistently chipper no matter the hour I visit and has a very warm and down-to-earth personality with every customer he interacts with. You truly feel seen when he talks to you and you can tell he genuinely cares about listening to you, giving you all the time that you need and all the attention that you deserve. It truly is a rare gift to be able to have that personality and bring it consistently every day to work, so for him to do both is just so remarkable, especially considering how natural it is. My friend and I were in agreement with the other customers waiting on their food that he was a very sweet boy and how kind he was to my son. He has such a hospitable and warm smile that you can’t help but smile back. Unlike a lot of people, he doesn’t come off as forced, he simply comes off as just being himself and we are all here for it. He is a very hard worker from what I’ve seen of him and you can tell he enjoys his job due to his aura and how he behaves when nobody is looking. I would’ve taken an employee survey if it was available, but this will have to do. I used to be neutral to this location, but ever since Daniel began working here, this has become my favorite Burger King ever. I recommend this location and truly hope Daniel will get some recognition for the experience he has given me and...

I went through the drive through to get my son a King Jr meal, and our cashier Christina was VERY rude. I asked for a meal but changed my mind right away and politely asked if i can change it for the Chicken Fries. I could hear her through the speaker giving off an “annoyed sigh”. I was going to ask if i can turn the order into a meal but I decided to wait until i drove up to the window so she can hear me clearly, thinking that there was a problem with the speaker. I then pulled up to the window and politely asked if i can turn the order of Chicken Fries into a meal and she rolled her eyes at me and rudely replied with “size”. I brushed off the fact that she rolled her eyes and replied with “Medium please”. After i told her the size i wanted, she started at me with an attitude and asked “well, what drink!” ultimately wanting to cancel my order, so i did. Before i drove off, she said “Have a good day” in such a sarcastic tone that basically meant “go f* yourself” and slammed the window shut. My wife and i were surprise at the horrible customer service she provided since we’ve been coming to that Burger King for years now and never had a problem. It’s very unfortunate that we no longer want to return to that specific location, especially since it was conveniently down the street from our house. Next time, please don’t position someone who is annoyed with the world to work front and center. It gives a very bad reputation to the...

So upset had my order taken asked for fresh Food fresh fries and the reason I asked was becouse it’s been given cold before I clearly said I don’t mind waiting!! I know they take a while as soon as I got to the window no cars waiting they had everything ready and may I add I had been parked in the front for a while downloading the coupon so NO those fries couldn’t of cooked in 40 seconds it took for me to place my order I opened my bag and checked the fries sure enough they were cold I’m guessing it was the manager that got upset told the boy tell her to give them to me. RUDE!! I know customer service their was no need for that I DID SAY I DONT MIND WAITING OR PARKING I GET IT YOU HAVE A TIMER PROBABLY JUST PARK ME AND GIVE ME FRESH FOOD really wish I didn’t have to go back here but I will more likely will due to being the only one I know near by i word of advice talk to your customers they understand any situations don’t...