Taco Bell — Restaurant in Ontario

I entered the drive thru at 7:23pm and didn't get my food until 7:51pm. When I was one car before reaching the window to pay I waited for awhile then I noticed the person in front of me was handed his food in a plastic container. The customer picked up the bag of food but didn't put it in his vehicle. I noticed he put the bag of food back in the container and the Taco Bell employee took the bag back, then I saw the customer making hand motions like maybe he was explaining something to the employee. I continued to wait behind this customer for several minutes then I saw the employee hand over the plastic container again with the customer's food. Wow now it was finally my turn to get to the window. When the employee opened the window he asked me if I had ordered the Value Pak, I said no and continued to tell him what I had ordered and he said, "Oh it's already ready!" and got a bag that was near window and soft drinks. I asked him if that was the same food he had handed the customer in front of me and he said yes. I told him I didn't think it was right that my food was probably cold and he expects me to pay for it. He asked what I wanted and I said fresh food. I want the food to be hot when I'd get home. He handed the bag of food to a gal working on the food prep line. I could see from the window that they put some of the same food back in another bag. While I was waiting for my food I had to ask the employee since I had already paid $26.64 for my food if he could give me my drink and he said sure and asked me what kind of drink I had ordered. Finally I got my food, drove 2.1 miles to my home opened my nachos bell grande and the chips were too soggy to pick up the meat or beans. I had to use a fork and throw out the soggy chips. Needless to say, this was probably the worst experience I've had at...

This cannot be by mistake... I truly do believe that this Taco Bell location is on a mission to redefine the customer experience of going to a Taco Bell. The staff is very attentive, friendly, and are extremely efficient. The tables and chairs are all kept diligently clean, as well are the restrooms. Even the fountain drink machine is constantly kept clean by the staff! There are two automated kiosks that you can order from, and of course the staff is also happy to take your order. They’ll call you by name when you’re order is ready, and even offer a water cup if you did not purchase a soft drink. Little things like that really elevate the level of service at this fast food location. The condiments are regularly restocked and the trash areas are clean and do not smell. The music is of really good “old school” taste and is not too loud nor too soft. Believe it or not but this place actually has a really “chill” ambience! To boot each and every customer is given a farewell when leaving. Great work to the management and of course the amazing staff here, who unlike typical staff at fast food joints, actually look like they enjoy their job and take it seriously. They really hit it out of...

Completely missed the mark. $20 for dinner, the least you can do is care a little bit that people are paying these prices. The speaker guy was so low in volume, I just kinda had to guess when it was time to order. 2 soft tacos, 2 bean burritos, 1 quesadilla. Hey, I was hungry. Wait time was reasonable. Food was obviously slapped together. I tried to hold a burrito to eat it while driving (I did mention I was hungry), but was wildly unsuccessful. A blind reach into the bag for napkins... and TWO tiny napkins? Pretty sure they are half the size they used to be. But two? Come on. The attitude of indifference, the carefree creation of product, and the skimpy napkin issue (I'll bet if I would have asked for sauce, dude would have thrown a handful in the bag)... probably won't...