Popeyes Louisiana Kitchen — Restaurant in Orange City

If I could give 1 star I would! I went there to try out the infamous "chicken sandwich". We went there at 3 on a Wednesday and the drive thru is extremely packed, so we head inside.. there was somewhat of a line (maybe 5 people in front of us) it takes about 20 minutes just waiting in line.. we finally make it to the register, and this woman by the name of "Yazmenda" was taking our order, the whole time she was rolling her eyes and giving us the biggest attitude. She asked us if we wanted our food for there or to go and we said to go, and she got the bags and yanked them open. Then she went to the back for about 5 minutes as there is a large line accumulating behind us.. as we were waiting another cashier by the name of "keke" or something along the lines of that was giving the other customers the biggest attitude and then she left and threw a cup on the floor. Our cashier returns, and my mother asks if she wants us to pay because she hadn't told us a total or told us to pay yet, so she said "yeah I want you to pay" with the biggest attitude. Never in my life have I experienced behavior so rude, disgusting, and disrespectful. We purchased a biscuit and it was never received. She also gave me no toppings at all on my chicken sandwich because I asked for sauce on the side, which was also not received.. After we finally paid it had been a total of around 15 minutes because of the wait time just to be able to PAY. We were waiting for our food and we got drinks, but there was no ice, we asked our cashier to please get us some ice and she gave us the biggest attitude and eye roll. We then realized that there were no lids for the cup so my mom started to look in the cabinet because the staff were so rude and unhelpful, we ended up asking the janitor for help, and she appeared to be the most respectful one there. After receiving our meal we realized we got no biscuit, no toppings, and that I got a extremely tiny fry but a huge drink, which didn't make sense. Anyway I am warning you to never step foot in this Popeyes. We spoke with this matter with a new client my mom had and she had the same experience as us at the same Popeyes and she will be making a complaint too. I'm warning you, this place will display bad quality, service, and will put you in a bad mood because of the amount of disrespect given. Stay clear of this place, you're better off going to the McDonalds nearby with faster wait times, better staff, cheaper prices, and better food.. or the Chick-fil-A nearby if you're looking for respect, quality, and an amazing chicken sandwich. I hope everybody who currently works there is fired and new and better employees are hired. As I said before, Chick-fil-A is a much better option for better food, quality, and service. We will be making calls...

09/15/2021 1 Star I waited 5 minutes while the manager was turning the chicken over in the window at the counter. Four other employees were standing around in the drive-thru window talking to one another. Finally, the manger turned and took my order. It seemed as though I was a real inconvenience and was interrupting her day. I stopped to get a family meal, I order the 12 PC meal for 4 small kids and three adults. When I got the small box of chicken, I asked how many wings came in the 12 Pc meal. A supervisor said, 3 wings, 3 drumsticks, 3 thighs, and 3 breasts. I was suspicious but took the small bag to the car. My adult daughter looked at the bag and said I got the wrong thing. It would never feed 4 people and we are seven. I took the bag back in it had one potato and gravy and coleslaw and 6 biscuits and the small box of chicken. I asked the supervisor; how many people is the 12 PC meal supposed to feed? She said 3 if one is a kid. I told her were 4 kids and three adults. She said I needed two of the 16 PC meals to feed that many. I looked at the paper on the counter since their menu boards were not working. 16 Pc meal is 39.99 that is 80.00 dollars to feed 7 people chicken. I asked her if the size of the large were correct because they seemed extremely small. She said that was large and showed me the small. The coleslaw was half full and she said it was correct. I took the food and left. I used to stop at Popeye’s at least once a week and get the 8 PC meal which would feed two adults and three teenagers. They have lost my business.

2019 4 Stars I initially came through drive thru and tried to place my order. Before completing my order, I was asked to pull to the window. When I got to the window, I was rudely told that,” I could not add to my order”. I told the drive attendant to just cancel my order. After leaving the drive though lane I went inside where I was politely greeted by the manager who apologized for what happened and let me know the 9-piece chicken dinner was on sale and that it would cost less than the 8-piece dinner I ordered in drive thru. The manager was so friendly and polite and friendly I changed my mind about giving a 1- or 2-star review and only take away 1 Star for the poor rude service in the drive...

Picture this, you come rolling up to this fine establishment at about 20 minutes to close attempting to order some food for dinner. You then get greeted by a very professional and high energy (in a good way) man asking for your order. Not only was this man super nice, he was very patient as well, something I did not think would happen when I come rolling in so close to closing. I asked for a side of fries, this gentleman proceeded to check if he had any. Sadly they were no fresh fries, no bother to this gentleman. He told me, “if you don’t mind waiting roughly 3 minutes I can have some fresh fries for you”. I was mind blown, he could’ve easily said they were out completely and made me order something different. I ended our conversation with requesting sauce and moved up to the window. Where I was greeted with smiles and a very positive attitude, I paid and they kindly asked me to move forward as I wait for my fries since there was a line behind me. The gentlemen that I’ve been talking about kindly comes out and hands me my food and just as he is walking away he says “oh shoot, I forgot your sauce I’m sorry. Let me go grab them for you”. WOW. Never have I ever had someone like that, every other employee would’ve told me I was good to go and then be very disappointed when I got home. Not NOAH, Mr. Noah made my entire ordering process amazing, makes me believe that there are still good people out there. Thank you Noah for being the person you are, and thank you to the kind lady that took my card for payment. All this, while closing time was just minutes away. Popeyes should feel honored to have a Noah working for them. Give that...