Castaway Restaurant & Bar — Restaurant in Orange

My husband and I went to the restaurant to pick up food I ordered over the phone. We walked in and there were 2 people there- a man in the far right of the restaurant eating and a woman at the bar area drinking/eating and talking loudly on the phone.

We did not see any “staff” at this point so I told my husband go to the bathroom (he needed to use it) while I wait for the staff to come from the back or wherever they were.

After what seemed like 3 or so minutes of just waiting, I walked to the back in the kitchen area and asked the chef if he was going to be the one to ring up my order or if there’s something else to do that. At this point, the only employee I saw was the chef so I assumed he was the only one working. As I said that, the very nasty, unprofessional Jamaican woman sitting at the bar asked me if I could not see that she was siting there the entire time- she was very unpleasant in her tone as if she were talking to a child. I then said actually, I did not know you were an employee, rather I thought you were a customer eating, drinking and talking on the phone. She got up to ring my order up, rolled her eyes and said “whatever”. I told her she needed to be annoyed at herself for not even greeting us when we walked in or asking how we could be helped. Who literally sits around to let someone walk into their establishment with no reasoning to just use the bathroom and stand at the bar!

Needless to say, with her attitude, they lost a customer. A customer that’s been giving them business for longer than that employee has...

Went to pick up a door dash order my girlfriend placed, it was a bit unpleasant not gon lie. Place wasn't busy just two women sitting at the bar. I walked in, posted up on the counter and waited for the woman at the bar to finish with these ladies.

5 minutes go by, she finally acknowledges me and asks if I'm here for a pickup. I say yes, she then goes back to the two women at the bar and continues her conversation. I continue to wait a few more minutes, am never asked what order I'm picking up or even handed the food or asked for verification of what I'm picking up.

Fortunately the order was right on the counter, but it was never officially handed to me and I didn't just want to walk off with it without letting someone know first. At one point I just grabbed it and left, no one said an additional word to me. I could've been a stranger or a thief, no one checked.

I realize these two women at the bar had just placed a rather large catering order, and perhaps the measly few dollars we paid for our meal was unimportant in comparison, but at the very least I expected some type of professionalism from the employees there. But again, not a word, not a "thanks for ordering with us" or a "Please come again", nothing, just continued to chat up the high paying customers at the bar as I walked out without a modicum of acknowledgement.

Support Black Businesses they say, but this is the treatment loyal paying customers get for continuing to patronize the...

I ordered vegetable noodles soup and vegetable lomein. Food had no flavor whatsoever, BLAND!!!! I should have known from how the girl answered the phone that I should have hung up immediately. She didn't even give me any info about my order, hung up, and I had to call back (another sign I should have let them cook it and then not show up). Then I was charged a higher price than what was on the menu. I will NEVER get food from here again, EVER! And the soup had no noodles, it's like they threw the remainder of the vegetables in the lomein into the soup and I wouldn't even call it a vegetable lomein bc there was only broccoli, 3-4 shreds of carrots, and cabbage. I don't know how cabbage makes it into lomein or soup. The cabbage wasn't even mixed in. Lastly, if I have to pay a cover charge to get in to a venue, im not spending money on drinks or anything else while im there (called pre-game before you go). Businesses actually lose money that way, it's a deterrent; not a smart business call. I saw so many ppl walk away..which is more money at the bar.

Sidenote: I saw someone write in another post this is Jamaican food. NO IT ISN'T, not even close! Jamaicans cook better than this and there were no blk ppl in...