Pizza Hut — Restaurant in West Orange

If I could rate this place by the personnel working in there, I would give them a 0 rating. No wonder why they are rated 2.something. Who was supposed to be the store manager, who sounded like a child over the phone by not hearing my complain, not letting me talk, telling me that I can not order from there ever again (which I feel is kind of against policies), and hanging up the call to me. My mom place an order for spaghetti, the guy who took the order never told her that they don’t have that type of pasta there at all. They just decided to send her what they actually have which is pene pasta. Of course my mom was upset about it because they are totally different pastas, but the manager have the guts to question and make us look like idiots of why she would be upset if it was just a different shape of noodle! Oh really! Enlighten me lady, I wouldn’t know that if you wouldn’t tell me that 🤣. If the customer wants the spaghetti noodle type of shape and doesn’t get what she ask and paid for it, of course she has the right to be upset, she does not like that other pasta period.( manager said would refund money, will see if it’s true). Anyways my point is, please dear corporate restaurants, train your personnel to be more humble and know CUSTOMER SERVICE starting by listening and be more understanding, more empathetic as a manager with the situation that started with your worker not providing and clarifying the order and making sure to disclose no spaghetti noodle 🤦🏽‍♀️. I apologize to the manager for asking her age (she sounded young) maybe I shouldn’t, but she really got me so upset for the way she handled the situation. More training more training. And it took them more than an hour to deliver, suppously they knocked and no one answer,...

Worst experience I ever had with take out. I placed an order for this location for delivery through Door Dash. Promised delivery time was 8:50pm, after the delivery time was constantly being changed and being changed to AN HOUR from the original delivery time, while not getting any response from the driver I decided to reach out to Door Dash. They cancelled the order and I had been advised to contact Pizza Hut for the refund as they are not responsible for refunds since the money has already gone to the restaurant. I immediately contacted the Pizza Hut customer service, on 10/7/22. After explaining the situation I was advised a supervisor for this location would reach out to me within 1-3 business days. A month later, 3 calls later were made. I still have not received my money for the food I never received nor have I even received call from the supervisor if this location. They keep telling me a request was put in and I will be getting a call, but here I am still waiting a month later. The attention they have to their customers is horrible. I don’t understand how as a supervisor you let a month go by without reaching out to one of your customers. I will never give this location my business ever again. Also wanted to add, I literally live less than 20 mins from this location, it was unnecessary for the door dash drive to arrive an hour after the...

Absolute Anarchy at Pizza Hut

Last night, around 11pm, I decided to take a late stroll instead of my usual DoorDash. Big mistake.

I walk in and I’m greeted (if you can call it that) by a light-skinned dude with dreadlocks and tattoos. He mutters something under his breath before half-heartedly asking what I want. I order one Alfredo pasta and sit down.

Now here’s where things go completely off the rails. From my seat, I can see him prepping my order in the back. Out of nowhere — and I swear on everything I love — this man sticks his hand down his pants, into his crotch, then smears that same hand all over the food tray. Intentionally. Casually. Like it was part of the recipe.

He then has the audacity to smirk, stroll over to the sanitizer dispenser, wipe his hand like nothing happened, and get right back to cooking my pasta. Bro, what? At first I thought I was being pranked for some TikTok clout — nope. This guy did it for sport. For the sheer thrill of chaos.

The message was loud and clear: “Don’t bother us for pasta at 11pm.”

I sat there baffled. This wasn’t some teenage burnout either. This was a grown man — a full-blown uncle — committing culinary terrorism in plain sight.

Needless to say, I’ll be getting my late-night carbs across the street from...