Jimmy John's — Restaurant in Orland Township

If I could give negative I would. I was in on Saturday sept 24th. I had ordered for pick up and one of my items was the fresh bread. When I got there, I was not greeted like with any acknowledgement which I am used to at Jimmy Johns. An item I had ordered was not with my order. A young lady came over and asked if she could help me. I showed her my receipt and stated what was missing....fresh bread. She then turned to "Em" and asked what she should do. "Em" gave an attitude while loudly saying that she should give it to me but after this no one else. I along with 3 other customers heard and witnessed this.

I reached out to Jimmy Johns on the corporate website about this issue. They sent it directly to the store. "Em" whose real name was Emily and was the manager responded by defending her reason for such behavior due to her being up since midnight to bake bread. She then went on to state that she had "no way to tell customers" about items with their orders until they come in. (A phone number is required on every order.) Emily ended with apologizing to me for my confusion.

First, baking bread for that long does not excuse the attitude. Second, a phone number is required on every order. She could have called and explained and offered me coupon or something for the inconvienice. Finally, the apology for my being confused...talk about belittling and treating a customer like dirt.

I hope the owner sees this and is the same owner from 2006. He would not tolorate this kind of behavior or treatment of...

I placed an order on the app from this location. One sandwich, 45 minutes later I still didn’t have my food. I called the location they told me to wait another 10 minutes! I said ok np! 15 minutes after that, I look outside to make sure the driver is not outside before I call again, my cold cut sandwich was left outside my door in a 90 degree weather. I didn’t know how long it had sat outside so I called the store and told them what had happen, they said they will refund me, few minutes later, she calls me back and says the driver will come and pick up the sandwich, I said np I was throwing it away anyway. He comes back, I ask him if he was the one to deliver it, he said yes, so I asked him why would u leave a cold cut sandwich outside in this weather. He said that he rang the door bell, I was sitting on my couch waiting for him to come, he didn’t ring the door bell. And added that he is not required to call me on my phone, so he left it outside. Worst experience with jimmy johns I have had. Worst location! Jimmy johns always calls if the door bell is not answered for whatever reason. And this driver had the guts to lie to my face and say he delivered it 15 minutes after I ordered it! Never again from this location. Mistakes happen and I understand, but the way a business handles it when these mistakes happen is everything. Lying to my face and saying he brought it 15 minutes after I ordered it is not ok. When it was almost an hour later and everything is...

I am a rewards member and order from this location often through the app. This was the first time I've gone in and ordered. I asked the cashier if i can do a beach club on a wrap. She said "yes of course"! I take my sandwich go home unwrap it and it's an un-wich (wrapped in lettuce). I call the store speak to a gentleman who says it was a misunderstanding we don't do any sandwiches on wraps other than summer wraps just come back in and we'll have a regular beach club made for you. I head back to the store expecting the sandwich to be made and no one knows what I am talking about. I go to the cashier she looks at another girl making the sandwiches and she says "nah we don't do that, we don't just give out free sandwiches". Then asks me if I brought the other sandwich back. "he told you to". The man on the phone never told me to bring the other sandwich back. I then ask is there a manager here? The whole team stays silent then the girl who was rude to me says "I'm the manager". I just left at that point. I provided feedback on the website and still haven't received a response. I will never be back to...