Jersey Mike's Subs — Restaurant in Orlando

I’ve never had a bad experience with Jersey Mikes until now but I’ll definitely be staying away from this location (which sucks because I just moved in the Lake Nona area and was excited to find out there was one near me) and instead will just have to make the drive back to the ucf and/or winter garden locations if I want a decent sub. While this was my first time doing a mobile order by them instead of going in; what I got in return was blatant disregard. Not only was there hardly any meat (especially for a Philly Cheesesteak) but I also was given bread I couldn’t physically eat and hadn’t even ordered. No call, no heads up and I know that the customers contact info is attached. And when I went to pick up my order there were only 1 to 2 customers so I can’t account busyness. I hate complaining but ultimately I had to give up an almost $20 sub to someone else who could eat it. And yes, I did raise a concern with customer service who promised to get back with me on the matter in 48 hours and well…it’s been a week and a half since then. I already know the employees don't get paid enough to care about it but still in this economy where well paying jobs are scarce I feel like the last remaining decency is to at least get close to what...

Very disappointed in the Lake Nona Jersey Mike’s! The kids who work there are rude to their customers! I literally was running in to order a sub ToGo and was told to leave because I was carrying my small dog. First of all, maybe they should have a sign on the door if they are not wanting people to came in with their dogs. Again, I was carrying my small maltipoo who is very well behaved and goes everywhere with me. All I wanted to do was to order a sub ToGo. I would never sit down in any restaurant and eat with my dog and I didn’t not walk her in, I was carrying her. The guy announced to everyone there that I was not allowed in there because I had my dog. He could have come up to me and mentioned that they aren’t allowed to have dogs in there and that if I wanted to go out to my car and order the food that I could pay and they would be happy to bring it out. Instead I was embarrassed by his announcement in front of everyone there that my dog and I had to leave. Very simple solution, please put a sign on your door if you don’t want anyone to bring a pet inside. I think I’ll spend my money elsewhere. Also, teach your employees some manners and how to...

I spent a lot of money here through the years and the sandwiches have been good BUT the cheesesteak went downhill quickly. I have now thrown away 4 cheesesteaks because of the amount of gristle I have encountered. Attention to detail is key when working a grill....any good cook would catch that something isn't quite right when cooking a cheesesteak and the griddle spatulas started bouncing off the meat due to the amount of gristle.....did you change your steak awhile back? It is not easy for me to just bring bad food back, hopefully, this can be corrected. I will try one last time and see...