Baskin-Robbins — Restaurant in Oshkosh

Neither Dunkin OR Baksin Robbin’s will ever get my business again, in any state! We ordered $55 dollars worth of Ice Cream and a Polar Pizza for my child’s celebration, which was ruined because we didn’t receive the polar pizza, we didn’t have enough desert to serve. I spoke to the Regional Supervisor Matthew Besant immediately after receiving only half of my order and a receipt that he confirmed over the phone he marked which reads “Out of Polar Pizza” and “Out of Nuts” which I still have. He proceeds to give me a fake number and tells me to contact him if I cannot reach a resolve it through the apps l I’ve been texting a random number who he led me to believe was his own to no avail. I was not able to recieve a credit from Uber Eats for my missing goods, the system couldn’t understand his handwriting and I have proof of that as well. That wasn’t professional at all and it’s baffling to me that this is the Regional Supervisor, how? He isn’t even capable of solving minor issues with customers, instead he leaves them feeling more dissatisfied than the...

My kids love Baskin Robin's but I am highly disappointed. My 4 year old got a single scoop ice cream cone and the lady at the count just put a little scoop ontop the cone so obviously the ice cream just fell off right away and there was none inside the cone. My other daughter wanted a sundae with with chocolate sauce and sprinkles and that got half made without any sprinkles. Then the lady..just walked away and went to talk to another worker somewhere else. I still had a 2 year old without an ice cream and we waited a good 4 minutes before a different young man came and asked if we needed help. Very highly...

I have ordered from Baskin twice now, and have had mistakes occur both times. The first time I ordered ice cream and a mangonada, never got the mangonada. The second time my husband and I ordered, we ordered a mangonada and a single scoop of wild n reckless. We received a completely different flavor of ice cream which was the first bummer. And then the mangonada…..definitely not a mangonada…it was a milkshake with Chamoy..extremely...