Panera Bread — Restaurant in Oshkosh

Great experience! Faced a near catastrophe on my last visit and the Panera bread director of crisis management stepped in to save the day.

I had ordered this ancient grain and arugula salad, yet to my dismay, I observed that there was no chicken on my salad! (In their defense, I did customize my salad to add like 15 extra ingredients, so could have been my whoops that caused the situation). Anyway, I could feel my stomach sink to the floor as I witnessed the atrocity in my bowl.

On the verge of tears, I started pacing through the establishment thinking how I was going to rectify this situation. That's when I spotted an employee, who I notified of my salad drama. He scurried straight back to the kitchen and had an entirely new salad produced lickety split. Not only did he bring me a brand new salad with chicken, he brought me a take home box to pack up and keep my original faulty salad. And not only that, he brought me a couple little cups of chicken to put on that salad too! Who does that!

I really want to thank the Panera bread guy that helped me out. Didn't catch his name but thought his name tag might have had a short one-syllable word like "lance" or "Doug". I didn't really didn't look too hard at his name tag because I know some people get uncomfortable when you stare at their chest area for a long time. His face kind of looked like a Davy or a Marvin - but hard to be sure. The whole name thing is really beside the point - thanks Davy for the tremendous effort. Honestly, upon hearing my complaint, I just expected to hear him say "get bent, pal" so that's why his heroics really stand out to me. Not all heros wear capes.

As long as I'm gushing, I should mention how delicious the food was. Very delicious. I get my new fixed salad (or salad 2.0 as I refer to it in my mind as I reflect. Haha) and I see some white liquid on the salad. Great, the cooks must have spit on it to teach my bitchy ass a lesson I assume. Kind of deserved it I guess. But no! This was a fruity tasty dressing that completed the ancient grain salad to perfection. And the grains were some of the most ancient I had ever tasted.

Anyway, this Panera bread is an awesome establishment. To quote Arnold Schwarzenegger...

Not a terrible place. But certainly goes downhill over the years. Less choices on the menu each year. Prices are way to high for whats offered in many cases. This review will be for a recent experience. Breakfast visit. Almost $5 for a bacon, egg, cheese sandwich and $5 for an egg and cheese sandwich. One order entered in completely wrong as a whole other sandwich.

I take a bite.. cold cheese. cold bacon. and apparently an over easy egg. Seriously.. what kind of place serves an over easy egg on a sandwich, you take a bite out of so it will just squirt yolk all over the place. Culinary speaking this is stupid.

We asked about the wrong order and to get that fixed. They asked over easy or scrambled. We say fully cooked egg please.. we are told "oh we don't do that, we can only serve scrambled or over easy eggs" I couldn't believe what I heard. This is sad that such a well known chain can't even cook an egg all the way through. To simply flip it once and cook even 30 seconds longer is not what they do. Never in my life have I had a restaurant or fast food chain do this. Mcdonalds serves better sandwiches than this.

Price too high, staff not culinary trained correctly and apparently can't cook an egg. Lunch menu isn't much different, portions are overpriced and small. Other issues in general.

Panera should really make some changes, otherwise it's just that one place that always seems to be a...

I came here last week through the drive thru and things were great, but tonight wasn’t. Tonight was so confusing. I ordered only a cup of autumn squash soup and a Mediterranean Chicken Greens With Grains. I waited and drive-through for 10 minutes for someone to tell me they were out of autumn squash soup. I wanted a refund & the manager gave me a refund then she walked away. I sat in drive-through for another seven minutes only to be asked by a young boy, “What was I waiting on?” Seriously? i day in the drive thru for a total of 17 minutes. I wanted another refund for the salad, but the young boy didn’t even get a Manager to do another refund because then all the sudden he grabbed the bag that was sitting on the counter… has my order been sitting there for 17 minutes and nobody gave it to me? I didn’t even get a side a bag of chips. I thought a side came with my order? They asked me if I want to just an Apple, a bag of chips or bread. I wanted a bag of chips.

I was so disappointed & pissed off. Let me round that up from 17 minutes to 20 minutes waiting in...