Panera Bread — Restaurant in Oswego Township

Tomato and Mozzarella flatbread had 2 super thin slices of tomato, you could hardly find any mozzarella and there were about 2 pieces of baby arugula. I went back to ask for more mozzarella and the employee then put the sandwich in the press again. He gave me the sandwich back which was now extremely hot, the flatbread was burnt, crispy and dry. I can't believe I spent about $5.50 for that sandwich, what a let down. I also noticed right away that this employee that was putting food items together had a black beard which was not covered with a hair net. My husband heard him say to another customer that they were getting beard hairnets. Obviously someone else was not comfortable with that either. If you look at the advertised picture of my sandwich and the description, they could not have possibly been the same sandwich. The worst part is that the employee gave the attitude that he could care less about the quality of the sandwich he was handing a customer. I don't think that Panera in Oswego will be my next choice for a meal. I have not had a problem with other Panera's that I...

It used to be nice here, now it is dirty on the tables because no one cleans them when people leave, the service is rude and slow too... Worst of all it is DIRTY. The silverware is dirty and is just disgusting.... Not wrapped in a napkin like any other restaurant that provides their guests with silverware so someone is handing you the fork or the spoon and you don't know if they touched the top of it where you're going to be putting it in your mouth, it's disgusting, last time I was here with my mom and our forks were dirty and I had to ask for a plastic fork for both of us which also wasn't wrapped in foil, and again handed to me, because plastic silverware isn't set out to take if you need it. All in all, we both got infections in the mouth due to bacteria and it is because of the silverware since we both used it before getting the plastic. Obviously they do not clean their silverware. I will not be coming back until this place start to look CLEAN again. I am so disappointed and mad because of what...

Never has anything you want except for items they deem to be seasonal favorites. Also if you are trying to pick up breakfast you might as well go somewhere else because they literally throw away and stop making every key breakfast item at their own discretion. They say breakfast Is served till 10:30am but I've been there for the past 5 days between 9:45-10:10 and they always say they have stopped serving for the day because of the lack of customer request for breakfast items. What???? So you mean to tell me that you throw away profit and resources because there isn't large enough volume of customers to justify you keeping a small category of items open to the time you have established??? That's the equivalent of someone throwing away a whole unopened carton of eggs at 9am because they thought they couldn't eat them all by 10:30am. So unless you want the thin top of a muffin for the price of a full one I would suggest going elsewhere that cares about...