Update 4/8/24: Continuing to give this restaurant a chance and had yet another disappointing experience. Again, my husband and I ordered Beef Nachos and an El Patron.

When we arrived to pick it up there were customers looking over a menu. I asked the young lady if I could grab my order while they were deciding what they wanted for dinner and she refused so I had to wait for over 10 minutes while they decided and then ordered.

To add insult to injury when I got home my order was incorrect - yet again. Instead of nachos I got quesadillas and my husband's steak and shrimp for the El Patron were both cooked incorrectly. The steak looked old and reheated, grossly over cooked and the bacon on his shrimp was almost raw while the shrimp were also over done and rubbery.

I took pictures of my food but didn't get them of my husband's dish because he was so mad he slammed it in the trash before I could.

When I contacted the restaurant Alec, one of the managers tried to chastise me for coming to get my order close to closing time (I'd ordered an hour and a half before closing). He acknowledged that quality and accuracy slips during that time of day. I explained to him that when the doors are open quality and accuracy should be a consistent focus. He refused to replace or refund the order in it's entirety, stating that if I'd called the night before he would've simply reversed the transaction. By the time I got home and realized the inaccuracies of our order the restaurant was closed.

I called the next day at opening time which was the soonest I could reach someone. When I asked him to reverse the transaction the day I spoke with him, he refused. Please see the photos - does this look like an order of nachos to you?!? In addition, Alec was very rude and hung up in my face ending our phone conversation.

Needless to say, we won't be returning. We've brought people to this restaurant, recommended it to many who have become customers and we've celebrated special occasions here. We've been regulars for a long time but after the treatment we've received I'll pass on this place moving forward and can no longer recommend them as a "go to" spot.

Original review: My husband and I have been coming to this restaurant for quite some time. Initially, it was impeccable from the atmosphere, to the service and especially the food. We've been frequent visitors.

Recently, we've noticed that the quality of the service and food are declining. For example: we ordered two El Patron entrees, chips and salsa 🍅 and cheese 🧀 dip with beef. I had to walk the young lady through the order asking her the total, what time would it be ready and what number I used when coming to pick up. My son and his girlfriend got nachos and tacos 🌮.

Upon arrival the staff wasn't overly friendly and didn't thank us for our business. That always puts me off when patronizing a business. Upon getting home to enjoy our food we realized our cheese dip was very runny (not the usual texture), there were absolutely no bacon wrapped shrimp in our entrées (which are the stars of the show) and the steak especially mine was very over cooked (usually a medium well but was over well done). Needless to say we were very disappointed and contacted the restaurant promptly. I felt they should've replaced the entire meal for us both but there was no offer to do so.

I have really enjoyed this restaurant over the years and hope this review will call their attention to some much needed improvements regarding quality of food and service, as well as, improving the accuracy of filling their orders. I'll be willing to update this review if that occurs. Time will tell.