Starbucks — Restaurant in Overland Park

Five employees working, all wearing headsets, and serving the drive thru window. I stood there, inside, for five minutes before someone even took my order, & I was the only person inside there. I watched like eight cars go through the drive-through that weren't even out there when I entered the store.

I ordered two drinks and two food items. I was given my first drink - a London fog, and asked if I needed anything else. I said still needed one more coffee, a pastry, and my oatmeal that I ordered. I left thinking that was not the typical service I usually got any Starbucks. Then comes the worst part. I take a drink of my London fog and it's totally plain in flavor-just water, milk, and the tea bags. It had no vanilla. Which actually happens a lot, no big deal if I go back in any Starbucks usually will fix it.

So after I ran my errand I took the drink back and explained that it was missing the vanilla and was plain with no sweetness. Of course they were out of the Earl Grey tea bags and had to pull some out of stock. They were high up on a shelf so the girl had to go to the back and get a ladder. She stood in the doorway -from the front of the Starbucks to the back of the Starbucks- holding the ladder talking to someone in the back for a few minutes while I waited. When they finally got the teabags down, she asked another employee to make the London fog . The employee asked what was wrong with it and she said no sweetness. I watch the girl make the drink, and she put five pumps of vanilla into my Grande London Fog. Finally, I get my drink and leave. After letting my tea set for 5 to 10 minutes and steep I take a drink, and it's still not tasting like a normal London fog that I get every other time. Totally syrupy and overwhelming, So I google how much vanilla goes in a Starbucks London fog and it pops up the answer of two pumps vanilla. No wonder it was gross! I just wanted my drink made correctly, not with extra, not without any, just normally how it supposed to be made. So, unfortunately I will have to return for a third time to see if I can get my drink correct. I honestly don't even want to go back there even if the drink would be free. I'll just go to the other Starbucks I have no problem making the drink right...

Worst Starbucks ever. Waiting over 34 minutes inside the store to get two drinks, was completely ignored and over looked.. When I asked how long it would take for the drinks they didn't even know where my drink order was. I demanded my money back and after I accidentally left behind my sunglasses. Up on retrieving them the manager instead of apologizing for the poor customer service I received tells me I could no longer come to their store. Which is ridiculous. Yes I was outraged that I was forgotten as one of their customers. I didn't call anyone names. I was upset and I wanted my money back so yes I was furious. The child manager sat on her butt outside talking to her boyfriend for over a half an hour while every one else were completely unable to keep up. I'm done giving Starbucks my money the staff turnover, lack of service and price gauging...

So this is a newer location, and while it's just as convenient as my home starbucks (87th and metcalf), I won't make this one a priority stop. The drive thru has a double lane approach, ostensibly for traffic management, but unlike a McDonald's where there are two separate ordering windows, here the lanes simply converge until you arrive at the one ordering box - only serving to creat confusion as to who is pulling forward next. Not a great design. I also was disappointed in our order - I requested my order with an extra shot of espresso twice, and it was still not added to my drink. I spoke very clearly so I imagine this just boils down to new hires. I may swing by in a few weeks or so to see if they've ironed out the kinks, but for now the 87th and Metcalf Starbucks is the better...