Fazoli's — Restaurant in Owensboro

I went through the drive-through window placed my order and made the mistake of not checking it. When I got home it was someone else’s order. It was food I didn’t like, so I called them, they took my information and said they would send me a coupon for a free meal which I never received or I wouldn’t be leaving this negative comment because I like eating there, but I will not go there again due to the customer service I received.

• Just an update* Still have not received the meal voucher I was promised over the phone.** 12/11/21-I went to Fazoli's the last two days at around 7:30 pm and there were construction cones blocking the drive through so I parked to go in and place an order because there were a few cars in the parking lot.When I got to the door it was locked and a note saying not enough staff to operate so I guess they must be on their way out of business.Not wasting my time with them any more...9/29/23 I have been back a few times since my last review update and no issues the food has been good and reasonably priced, especially with text coupons. Right now I am limited on what I can eat due to oral surgery yesterday so I am depending on them for awhile for some of my choices, hopefully it works out. But overall I would definitely like to see them stay here in this city and available. 9/29/23- Well, I edited this review too soon so I am adding to it now that I’m home with my order. I didn’t get any bread sticks with my...

If you are ordering any type of chicken, ask that it be dropped fresh. The last 3 times we have went we have ordered the 10pc boneless bbq wings(9.99) alongside 10pc bone in wings (13.99). Every time we got them they were really old and hard as a rock and had to ask them to be replaced while the rest of the family eats. It is really good when fresh, but serving old af food to (especially to dine in customers) is just a dumb move on this business' part. If the chicken is so under-ordered, just cook it fresh. Will save money for everyone, and have a lot less frustrated customers. Because of this our family will be asking for everything to be dropped fresh due to sure frustration at this point. Pay your workers more so they...

Stopped in at 10:10pm last night (Saturday). Doors were locked. Hours of operation say open until 11pm. I called and asked if they are drive thru only. The lady that answered said no, our lobby is open. I said no the doors are locked. She apologized and told me that was by mistake, however when I walked in with my family we were not welcomed at all. Took forever for the person taking orders to even acknowledge us. Told we could only order certain things and the workers were just rude. When we asked about a certain item you could tell they were not happy. It’s not like we walked in 10 mins til close, it was almost an hour before they close. We ended up leaving instead of ordering, they obviously did not...