Huddle House — Restaurant in Owensboro

It is just poorly operated. I've went to go through this drive-thru mobile pickup the first time I went in there. I guess the truck ordered a buffet platter. I don't know but it took like 20 minutes so I pull out I leave. I come back and there's a car that was behind me in line now and I'm in line for about 5 minutes so I decide to go inside now. There was like just three tables and there is only two people working with the cook kind of slumped over the grill when he could be. Maybe doing something to produce a little effort on. Maybe getting some other stuff done. Why something's cooking? She said I'll be right with you. She was a polite person at first and I had a coupon for a biscuit and gravy and I'm trying to stay calm at this point because I've already wasted about 40 minutes trying to get a biscuit and gravy. She couldn't take it cuz that coupon is expired which I probably had one in my car. That wasn't but I was just so frustrated and I let her know my suggestion would be if they don't call ahead. Don't use that line that says mobile pickup or once you do order go pull up towards and somebody run it out to you. It's no different than running a plate out to a table because people that are in line that might just be going through to get a cup of coffee or a biscuit and gravy. Or maybe that mobile pickup that they're wanting fast that says curbside service and they wouldn't have to wait 20 minutes. But I let her know I was already been in line for over 20 minutes. I decided to come in to do this and she said I'm sorry. I am the only one here. I get that but I have worked restaurants super busy with me and a cook probably about five times busier than what that place was. It just takes a little different type of hustle. I mean I'm saying three tables and probably one of the coffee drinker one was almost done. You had a cook back there that could have made up the biscuit gravy while she's running the food. There's just so much different options that could have been done so 40 minutes wasted. No biscuit and gravy because coupon was...

I went through the drive thru and the menu board had a sign stating technical difficulties and to pull around to the window. Before I pulled around their menu board and a delicious looking breakfast burrito that I was going to order; however, when I got to the window the lady (who seemed pretty rude or too stressed to be working) said they don’t sell burritos. I pointed out that it was on the menu board and she said they’ve never sold them. I asked for a current menu to see what they did have available. I ordered a southwestern bowl with hash browns. The steak and eggs in the bowl were good but the hash browns had some that were either too hard or not quite done. No consistency with the hash browns. The suggestions I would like to make is cover the items on the menu board outside that are not available. It’s really not hard. Also, work on the consistency of your hash browns. Customer service could use improvement as well. The lady seemed she was having a hard day but don’t take it out on...

We got our drinks ordered online with the app and then when we got our meal it was in the togo containers I think it defaults to Togo because of the app we were dinning in then what was called a Burger was not there was hardly any patty. It was the 6.99 combo 2 of them First time trying this I was disappointed never again should get the money my boyfriend paid.. the lady and boy working there didn’t keep tables cleaned off. They were talking to each other a lot it was 9 at night. Had to go to rally’s a lot better burger. I think those 2 might need training or hire someone else. If your out of a particular food say something wouldn’t have mind it substituted boyfriend has fond memories of huddle house he was disappointed. I’m aware the burger picture on the table isn’t the same to be honest I felt that McDonald’s basic cheese...