El Pollo Loco — Restaurant in Oxnard

8 months ago: Healthy, tasty, yummy! Always a treat ...

Ok, so I went there after work today, didn't know what to order, so I ended up going for the double chicken tostada for $8.20. Suddenly, the price came out to $9.40 and I was confused. I asked the cashier how the tax was so much. He didn't know. So finally someone came and realized the advertised price on the menu hadn't been changed yet, so that explains the difference. I wanted to say that's false advertising, but instead of getting upset I said "in that case I don't want it" and left. I felt stupid after because I didn't even care about the higher price. It mattered to me that I wasn't being accommodated. They should've given me the advertised price, but instead, lost a customer. Now I'm all the way at Popeyes on the other side of town... what a...

Horrible experience!!!!! I went to the drive through at this location and it was about 9:50pm when I got there. There was a car in front of me that took a while to order and then it was my turn and I kept saying hello after about the 5th time someone came on and said they were closed I tried to explain that it was still before 10 and I had waited in line behind the other car... No one replied they ignored me. Then I called and Jorge answered and I explained and he said sorry they are closed. So I waited my turn at the window and asked why they were closing before 10 and asked for the corporate number And they refused to give it to me... Bad service.... And I asked for Jorge and she said he was busy and I said i need the number she shut the window and...

Okay, so earlier this year my family had ordered some food from here. When we got home, they did not give us our order as ordered. We had to drive back to the location, to fix the problem, and nothing as accommodation. Again, this happened a month later.

My family decided again to try here. We were not disappointed. We got all our food, and we only had to wait a few minutes for our food after ordering it at the counter. Only sad part is, my mom had wanted a fountain drink, but for some reason they didn't have any fountain drinks.

Because of our earlier experience I am giving a 4 star, but they are doing better. 8 hold nothing agents them for the fountain drink, I tech is...