Taco Bell — Restaurant in Palatine Township

This is quite possibly the worst Taco Bell I've ever been to. Tried multiple times to see if it was just a fluke, but no. The most blazingly horrible part is the service. I totally understand that the workers probably are poorly paid, but this place either has a very bad management atmosphere that's causing the workers to hate their jobs, or just terrible training in general. On one occasion I was lectured by probably a teenager in the drivethrough window for asking for a frozen Baja blast when I saw that the machine was working behind him. I had tried to order a regular Baja blast at the speaker and was told they were out, which was no issue. But apparently once I got to the window and noticed I could potentially get a frozen version, I was told that I should have just ordered that with the rest of my food and don't do that again at the window. I'm not a taco bell employee and never have been. I'm supposed to automatically know that the frozen and liquid versions are two different machines and that if one is out it doesn't mean the other version is out? Would have been fine if the kid hadn't had such an attitude about it. Have remembered things last minute and asked if I could add them at the window at many fast food establishments. Never had an issue unless they were super busy and I just acknowledged it would be an inconvenience and left it at that. I was the only one in line at this occurrence. Same deal when my wife went through the drive through a few weeks later and wanted to place two orders to split payments. Same attitude, no politeness, just a straight out "No" with an attitude. Never have run into that being an issue anywhere else either. Bottom line is, the customer service is awful, in a position where that's practically your main job. Bad service = losing customers, because not only will I not be going back to this establishment, but I'll be telling everyone else I know not to as well. Which is ultimately a miniscule section of their business, but I doubt we're the only ones in this boat, so I'd highly recommend better training and a look at the current management. Will be calling corporate to complain about the rudeness and what appears to be refusal to do anything that is an 'inconvenience'. This is an entry level position. Teach the kids how to treat others so they at least have a chance of gaining some skills and moving on to bigger and better things in the future. As a side note, the food we got was horribly put together and sloppy like not even a smidgen of...

I don't normally write reviews. But when a food establishment constantly messes up my order every single time I go there, I feel like something needs to be said. I've been going to this taco-bell because its next to work. however, i feel like if i go to a farther one i will still get my food faster then if i went to this one. They are incredibly slow. I don't know if its because they have bad supervision or its because the employees talk and text on their cellphones when they are taking and delivering orders. seriously i had someone deliver me my food while she was talking on her phone. when i order food, i have to repeat myself constantly and they still manage to give me food i haven't ordered. lastly, i have ordered cinnabun delights several times there and they are either completely saturated in grease or harder then a stale french baguette. That is really the best analogy for it. For the most part the service is polite but that doesn't make up for the rest of the experience. I've given this tacobell many chances and i think some higher ups need to step in and resolve some of the issues. im obviously not the only upset customer. Just look at the...

Two days in a row I stopped and ordered a chicken quesadilla...the full size version for over $4. I did so two days in a row to see if there was any difference, one day for lunch and another for dinner. What I found was a paper thin folded quesadilla with sprinkled cheese and no noticeable chicken. I called the restaurant and they said that’s how the recipe calls for them to be made to which I responded I couldn’t find one picture of the item anywhere that didn’t have at least some noticeable ingredients and not just a folded over tortilla sprinkled with cheese and a few drops of sauce. I remember ordering these when they were released by Taco Bell and they were good....way overpriced but the product was good. Now a poor review here and there does no justice but I leave them anyway. I used to find myself eating Taco Bell once a week and my family liked it however now it’s once every couple of months stopping at various ones to see if there is any change and there isn’t. My recommendation is dump this chain and go to another and really all others don’t stoop to this level so you have a better chance of at least...