Chicken Express — Restaurant in Palestine

Very disappointed in the Chicken Express here in Palestine. My wife called ahead of time and asked if they would prepare two 3 piece fish meals. When we arrived approximately 15 mins later, our food wasn't ready. My wife and I waited patiently for approximately 10 more minutes. There was a piece of fish that had been lying in the pan since before we got there. When the fresh fish came up, one of the young ladies working there started placing fish in boxes, skipping over the piece that had been in the pan for quite some time. When she started to fix our food, she reached in and got the old piece of fish. At this point, my wife stepped up and told her that she didn't want that old piece of fish. The young lady turned around and began arguing at my wife and saying she didn't put it in our box. We clearly saw it happen. At that point my wife asked for our money back. A young gentleman there came over to help with the refund. There were two managers there. The female manager came over and was rude toward the young man trying to assist us. He was asking how to do a refund. She snapped at him and told him that you don't swipe a card to do a refund and then walked away saying that she doesn't know how to do a refund. All this happening while the the young lady that was arguing at my wife was in the background saying "somebody better get her before I come around the counter" and clapping her hands, (talking about my wife). After a few moments, a male manager came over and gave us a refund. However, he shorted us by 64 cents. No, 64 cents isn't much but with the way we were treated during our visit, we weren't going to allow it. We asked for the manager to come back but he never did. He was walking around in the back of the store talking on his cellphone. The young gentleman that had helped us before, whom was the only polite and helpful individual there, came over and gave us the rest of our change. In all the years that we have gone to Chicken Express, we have never been treated with so much uncare and blatant disregard. It's ashame that service in a lot of places is less than courteous now. All that is wanted is the money. The customer doesn't matter. We will not be visiting Chicken Express anytime soon...

Okay I'm getting more disappointed chicken express your tea and fountain drink station needs to be thoroughly because you can taste spoiled tea and fountain not carbonated as should be and I got the tenders cole slaw and roll my roll wet sitting on top of my slaw with lid my tenders are hard on crust and NOT FULLY COOKED my slaw is very watery I spooned in and took a bite and a chunk of sugar I bit into and as I look at it it's poorly done or the bottom of an all day sitting and not been replaced after it shows it needs to be refreshend .. my gravy is okay ... Look I know how fast food and rental I half to say this it time for an visit .. the corporate office . The employees are not being trained the correct way and shown THIER duties to be done 100% PPA IS VERY IMPORTANT AND FOOD SAFTY . along with my towns overtly run by the fast food chain and managers who either aren't being professional and care for THIER franchise or corporateat ions chains and also showing lack of management to new and experience employees the full by rull book rules and learning PPA and hey for the ones in a lot of chiefs not enough Indians you all keep up the good and hard professional work from top to the bust . Flood up .. u guys rock but those of you who don't care to make sure your restraint is run properly it time to either step up and go to management or over your story to higher management for report and all has an web site for that if you read your rules book and code .. God bless and let clean...

worst food poisoning i’ve ever had in my life. and hair in my food. you bet im calling and asking for a refund when they open

EDIT: I returned to the store to get a refund and that’s where the doubts started. Walking in I was greeted by the same friendly cashier that I was greeted with the day prior, after hearing my complaint, she informed me that nobody else had complained about having food poisoning. Regardless, she let me talk to the manager on duty. the manager on duty, then gave me the phone number for the general manager, when I called the general manager, I was doubted once again about me getting food poisoning from that particular restaurant. I asked the general manager if they check every piece of chicken that leaves the kitchen, he informed me that they do not, and they are cooked in batches.

I believe that I ate a piece of undercooked chicken, and I believe that I will not be getting my money back.

because of the mistake that I had made by visiting this “food establishment” I had food poisoning throughout Thanksgiving.

Thank you, chicken express, I will never be...