Verizon — Local services in Palestine

Email I sent to Jodi Floyd, General Manager Cross Posted to Corporate and Local Verizon FB Pages

Good Morning, I hope this email finds you well. I am contacting you in regards to a recent visit I had in your store. The way things were handled were absolutely unnecessary and I left wanting to leave your company for good. I have been a customer with Verizon for over 14 years. I came in to your store on Thursday February 21st, 2018. When walking in the door I was told that I needed my ID. AFTER being greeted BY NAME by almost every employee that you have. I informed them that I do not have my ID on me and have been coming to your location for years. Originally, I came in to the store to check the warranty on a broken flip phone I have. When walking in, the normal associate that I use was with a customer. So the girl asking for my ID called over Mr. Sennen. I asked him what he needed off my ID, he replied sarcastically "YOUR ID". I left briefly, got my ID out of my vehicle and returned. From the get go he exhibited complexity, lacked integrity, patronized me and was utterly hateful. When I told him the reason for my visit, he said there was absolutely nothing the store could do for me and that I needed to leave and call customer service. That warranty issues were not handled in the store. This is not true, I have been assisted before with a warranty issue. He never even touched the phone in question. I was brushed off. This is not okay. You have a store front and are supposed to help the customer in anyway possible when something goes wrong with their cellular device. I reminded him, he as the Services Solutions Manager had the authority to offer a solution on a cheap phone that was less than a year old. I informed Mr. Sennen that I had been a customer for over 14 years with your company and live a very incredibly busy lifestyle. He quickly corrected me that in the system I had only been a customer for four years and my loyalty made no difference, that I still needed to leave and call customer service. He seemed as if he was too busy at your location to perform his customer service duties. Therefor, I told him if I was not going to get any type of help in this situation I was going to pay every single cent I owed on each phone, and the bill so that I could move on to a more customer based company. He smirked and walked off. Left me standing there with Allison. Although she was very helpful, I left with absolutely no help with my original situation, utterly upset that I was treated the way I was by a company that I have loved for so long and ready to move on to someone else that actually valued the customer. I reminded the gentleman that Verizon is loosing a customer, a good customer, over a $99 flip phone. He shrugged his shoulders and seemed as if not interested in my issue. I have not gone to another company because I wanted you to be made aware of the situation, and have the chance to make it right before I left your company. As you can see below I am a member of management and in a customer service position, I know what it means to properly and RESPECTFULLY assist customers in a retail environment.

I am including a copy of my receipt to show you the amount of money that I spent in your store, as well as to show the date I was there. Please give me a call if you have any questions about this situation or can be of assistance to me in this situation.

Regards,

Laura...

I wouldn't recommend this Verizon store in Palestine, Texas to anyone. All they care about is selling phones. There is no customer service at all after they sale a phone to you. My grandfather is 90 years old. I got him a new phone because the etalk phone he bought from verizon stopped working less than a month after he got it. He is old and he needs a phone to call 911 if there is an emergency. They activated his new phone. He then asked if they could transfer the contacts. The lady said they couldn't do it because they didn't have time. He was the only customer in the store. My grandfather asked if they could help him set up his bluetooth in his truck they said they couldn't go outside. I ended up calling Verizon. They called the manager of the store. He lied and said they couldn't transfer the contacts to his new phone. It's a lie because they did it 2 times before on his other phones. Needless to say, I WOULDN'T RECOMMEND THIS VERIZON STORE TO MY WORST ENEMY. Monday I'm calling corporate to report this store. There customer service practices will eventually catch...

Brought my brand new Moto Z2 in for warranty because screen is malfunctioning. I tried to pull the screensaver off because I thought it was the problem that the touch screen was not working properly. When I brought it into the store they said that I was pulling the screen off the front of it. And avoided my warranty. So I took it to three different repair stores and they all said that it was the screensaver I was pulling off not damaging the screen. The people in Verizon don't know what they're talking about and they're useless when it comes to making warranty calls. Now I'm stuck with an $800 phone that doesn't work right. And yet the girl argued with me about the screensaver and she end up being the one wrong. I wish Sprint would move into Palestine I cannot stand Verizon especially the people that work in the Verizon store in Palestine they don't know what...