Whataburger — Restaurant in Palestine

3/24/22 at 12am ordered 3 milkshakes. We started to drink them only to find that they tasted very strange, metallic and chemically and burned in the back of the throat. So we took them back inside and informed the person at the counter that they didn't taste right.He said they had just cleaned the machine. He called over who I can only assume was the manager on duty where again we explained the strange chemical taste.

She then said told one of the employees to taste to it verify we were telling the truth I suppose as if we were trying to cheat whatburger out of three sips of shake as the full cups were on the counter at this point. The employee who tasted it was like yeah this tastes bad and only then did they apologize for it not being good. Our money was refunded.

My daughter then asked if she should throw the shakes away to which she was told she could throw them away or take them as if we wanted to drink milkshakes laced with cleaning product.

I have worked in food service. If a customer brings back in a full drink saying it's bad you apologize first. Make it right then after check the product. You don't approach the situation from a the customer is trying to scam us point of view and you certainly don't encourage them to take potentially contaminated food or...

Visited 4-30-25. Ordered two burgers, two Whatasized fries, and two Whatasized sweet teas. The whole food order was placed in a tiny brown paper sack. We thought odd. When we got home, the two burgers were smashed at the bottom. What? Are they going out of business and couldn't afford a paper sack for each burger and a big plastic bag to put them in. Visited 5-1-25 in the morning for breakfast, told staff about smashed burgers, and we were told that we should have brought them back. Funny considering that we live 25 minutes away. I have included a picture. I do not know what is worse getting smashed burgers or the answer we were were given. Irritated to say the least.

Would have given 4⭐s; however, severely long line. That usually does not bother me; except tonight 10:25pm, it was slow moving. All made no difference when I saw they offered a new flavor of shake...peaches and cream.

Since moving here in 2017, this is, by far, the worst Whataburger to buy chocolate milkshakes. There is not enough chocolate syrup to hardly tint the vanilla, and there is even less chocolate in the bottom half. Plus, they do not blend them long enough. [EDITED 4-20-23] They should rename them as...

It's not bad. I think I'd prefer to just have a Whopper, to be honest. I don't like that they ask mayo or mustard, I like both plus ketchup but the question always throws me off, so I end up with a burger that only tastes like mustard. I guess what I'm saying is, it's perfectly fine fast food, but I would just rather eat elsewhere. We went through drive-thru late at night, in the outer lane and after ordering, we were so confused on where to go. Logic said to follow the lane, but there was nothing up there. So we went over into the line next to the window (like how you do at McDonald's) then the woman came out all confused and took our payment. We apologized and as we were trying to get back to the outer lane, someone pulled up and got in our spot. The girl running around was super understanding, but we felt so bad. This location really needs a sign that says stay in your lane, or someone will be with you shortly. Anything. We are from out of state. We don't know anything about Whataburger or that they have someone run outside, even at night. It was incredibly awkward and we felt so dumb for not knowing, but...