Carvel — Restaurant in Palm Beach Gardens

The worst Carvel I have ever seen. Asked server to put icecream into larger cup to make room for the toppngs and the 2 scoops of icecream which is a medium. I asked for 4 small topping which would.equal 2 small scoops of toppings. My sister almost vomited as did I from the foul chemical taste of the icecream. She ordered cherry vanilla which was a terrible pink colored vanilla with not one, I mean zero cherries in it. It was disgusting pink vanilla, and the price was horrendous. 3 scoops of icecream and tax came out to 20.00. Sloans which I have always thought pricey is now a bargain with a much much better product. TOM CARVEL is turning in his grave if he knew the slop coming from thus franchise with his family name on it.... The sad thing is the owner of this franchise walking around as if all is well. I met this lady who was worried if she would succeed when she first opened now she has the look of a greedy person thinking about the most she can make selling this garbage than about a happy customer who can't wait to return. As for me and my sister there are plenty of icecream places to go to from Dairy Queen to the place on US1 before PGA called the icecream club then there's Sloans and at least 6 more Iccream places. Stay far far away from...

I have liked Carvel since I was a child. The product has not changed much in decades. Here is why the 2 star review: The ownership/management here is sub-par. I have personally come to this site multiple times before writing this review, and being a business owner I appreciate the review process. Customer service comes first. Yesterday, I drove there from Palm Beach Gardens, and arrived at 855 PM. The staff were all present, the door locked, and we were refused service. My belief is that if you own and operate a business with published hours, that you adhere to them, provided there is no acute event or emergency. Furthermore, we have called within 30 minutes of closing on many occasions, and NEVER get an answer. In fact, I was in the lot when there were no customers, and called...no one answered. Last night, I realized that this particular establishment does not care about its clientele...more importantly the local clientele. We went to Sloan's in Victoria Gardens, and were served with enthusiasm. In the future, for any soft serve or mix-ins, we will go to Dairy Queen (who answer phones and close on time or a few minutes...

it was my first time eating at carvel and i walked in the store with my new jeans. the store was very clean and spacious. i ordered an oreo ice cream with a sprinkle cone and it was so delicious i reminded me of my childhood i started crying tears of joy. the service was amazing and the workers were so caring and understanding of me when i started getting emotional and they comforted me. i came back to the store today and got a saucer with sprinkles and it took me back to a distant memorable memory. it was when i was in swimming class and i was 6 at the time. when i finished my swimming lesson why father bought me an ice cream sandwich from the vending machine right at the perimeter of the fences of the pool. the ice cream was $2.25 and when i took a bite out of that saucer, i immediately became emotional to the point where i started dancing and i was like “oh boy how sweet!” i 100% recommend coming here and i will come back when i visit flordia...