Pacific Sales Kitchen & Home Rancho Mirage — Local services in Rancho Mirage

I bought a refrigerator, oven, microwave, dishwasher and cook top when I remodeled my kitchen. They delivered everything but the dishwasher, and when I asked about it, they said that it was delivered to the store for us to pick up. They made a mistake, and said they would bring it out later. That was no big problem as we were not ready to install it yet anyway. We were not ready to put the refrigerator in place yet either, and the delivery man suggested that rather than leaving it in the middle of the kitchen forcing the contractor to work around it, they would put it in the garage and when they brought out the dishwasher, they would bring in the refrigerator. A week later, different deliverymen brought the dishwasher and when I asked them to bring in the refrigerator, they were rude, told me they didn't have rime to bring it in from the garage and refused. I called Pacific Sales and they were told to bring it in. They brought it in and left immediately. When we took away the box,I saw it had two large scratches on the front. When I called to complain, they told me I could either wait until they got another one in stock or accept two hundred dollars off the price. My contractor told me he would try to buff out the scratches so I said I would take the two hundred dollars. When he went to install the cook top, the box housing the working parts was not properly attached and the top itself seemed warped.. There was no way to tighten it to the cabinet and the back raised approximately a quarter inch off the counter top. If you pushed it, it bounced. I called Pacific Sales on Tuesday. I was told they didn't have another cook top in stock, but would get one on Thursday or Friday and they would send it out with an installer on Monday. When I didn't get a call to confirm the delivery time on Sunday , I called Pacific Sales and got a taped message that said they were closed on Sunday and Monday. My contractor came back Monday to finish up the kitchen. When I told him that Pacific Sales wasn't delivering the cook top, He said If I wanted, he would take it apart and see if he could fix it. He spent most of the day fixing the cook top which is now installed. To date, two weeks later, no one from Pacific Sales has either delivered a cook top, nor called me to schedule a delivery time. Nor have I seen any sign of the $200.00 I am supposed to get back on the refrigerator. P.S. the dishwasher was 1/4 inch taller than the specification printed for it. That meant grinding down the legs or replacing the granite counter top. We chose to grind down the legs. I planned to pay the contractor for remodeling the kitchen, not having to pay him to remodel...

So they have a great selection of mostly high end products with a very well trained sales force. There are some very business model issues that make no sense to me. The showroom as they call it opens at 10am. In the Desert the Showroom needs to be open at 7 or 8 am so that contractors can pick things up and exchange things and come with clients without killing an entire day. Or it could be open for pick ups and exchanges and not for new orders. It also needs to be open 7 days a week, so that couples who work can come on Sunday as well to select things. The other huge issue is that most customers occupy a sales person for a long time. If you are buying 6 appliances it could take an hour, If you are doing bathrooms and kitchen you could be with the salesperson for 90 minutes. Meanwhile if you try to call you can go to VM, and often the salesperson has no time to respond or even hear the VM. and they can miss things like a delivery time, or that something is not available . So you end up frustrated because you cannot resolve something with a single call. They also need to take calls while they are working with people. The employees should be in 1-2 hours before 10am to follow up when the store is closed, to answer questions, and they should have a way for contractors or customers to come up to a window to pick up or solve an issue with someone quickly between 8 an 10am. I think their business model is flawed. There should be two sets of sales people to start earlier, and then be replaced by others who stay later, extend hours and be open 7 days a week. It is very hard when a client is with a contractor and everyone has a limited amount of time and you arrive and your salesperson is in the beginning of possibly a 1-2 hour sale. And then they are stacked up busy all day and you really do not have the answers you need. The choices in the desert are complicated. Lowes and HD are just terrible. They have little or no salespeople and it is very difficult to shop there. Sears has good employees but there is a confidence issue with the state of affairs with the company and sometimes it is so difficult to speak to someone local when it comes to delivery issues. Best Buy owns Pacific Sales. So you do not really have to go to PS if you want some more basic appliances. I just wish that the great attention that you get with salespeople here was supported by better hours, assistants who can help the salespeople and a quick ask/pick up employee who can make it possible to run in and out without having to wait for a long time or wait for a response to a VM for 6 hours...

Never again would I do business with this place or send anyone there. I ordered and paid for new appliances for my kitchen July 6th, 2021. I was told by the saleswoman 2 items were in; the refrigerator and microwave/convection oven. The dishwasher and range/oven would be in 6-8 weeks. I was lied to all the way as far as "new" delivery dates; September, October, etc. Then I get an email from them in November saying my dishwasher was cancelled and they would be refunding my money. So I called Lowe's and they delivered me the same one in December. 3 weeks after the cancellation email, the saleswoman calls me and says my dishwasher is in, "when can we deliver it". I told her what happened and she didn't even apologize. She just said, " Oh, sometimes the 'system' does that. So, you don't want it then?". Then every month I was calling about my range/oven delivery. September, October, November, December, January 2022 (I got another cancellation email and told them they better not have cancelled it. Another "mistake"), February, March. Each month they told me next month. So, I go down to the store in person, on a Tuesday morning, and told them I want to talk to the highest person in charge because I'm tired of getting jerked around and lied to by that saleswoman. The manager spent several moments tapping away on the keyboard and talking to different people and comes back to me and says, "Can we deliver it to you this Saturday?". I literally started laughing out loud. I said, "You're joking, right?". She said, "No". I told her I should have done this 6 months ago. She told me she was thinking of quitting working there because she's so tired of telling people "I'm sorry". So, if you want to deal with that BS, be my guest. I can't wait for the housing market to crash in the next 6-12 months so these people have to just close their doors. There's no excuse in the world to justify their way of...