Delicias de la Abuela — Restaurant in Palm Springs

ILLEGAL CHARGE. Be aware. The restaurant charges for “dual pricing” a 3.5% for paying with all cards when it is illegal to charge it to paymenta by debit cards. While it is not that much, it is not only illegal but when I told the person at the counter she said: “we know it is illegal but management has not done anything about it”. On top of that: 19% was added as service fee!! For this one, the person at the counter stated that the receipt said it and also the menu. The menu does not say anything about it yet the charge was not taken off. I understand that tips are important but automatically adding it to a check is arbitrary. I normally leave a tip based on the quality of the service. Don’t get me wrong, i still leave tips but it bothers me that they do this. American restaurants do not do this and even other competitors of this restaurant (rinconcito, la fonda) dont do it. For that reason I refuse to go back to this reataurant. Now to the food quality: i order an arepa with mushrooms and meat. It had a lot of cheese and the idea is good. However, the steak was not tender and the mushroom sauce was not so good. The server was nice. And the facilities have somehow lost quality. Right outside there is a dumpster and the smell can be perceived while walking to the restaurant from parking. In conclusion, i had been in this restaurant in the past and had ordered meals for Christmas. This one time they proved the restaurant quality has gone down and their business practices are not legal. As a colombian restaurant it does not represent good quality of the food and totally misrepresents colombian business practices knowing they charge...

We are regular customers of the Palm Beach location which we love. So today while in the area decided to visit their location located down south in Margate. My boyfriend who was definitely more excited than I was to go ordered a calentado con carne.

After a few bites in, he finds a long hair 🤮🤢 I’m his food. Which he found while taking his last bite. We obviously stop eating because we are disgusted at this point. I made the waitress aware...who took the plate to the cook (not the food but where he put the hair). She came back, offered another plate of food and we politely declined (which who would at this point no?) and did not even take it off the bill!

We did not even receive an apology and had to pay for a plate who made both of us gag after finding a hair in it. And through it all brings us the bill and did not even bother to take the plates back....we had to push the to the side of the table to even pay for the bill.

Very disappointed. I loved this restaurant. And it is safe to say we will not be...

I had never had such a bad experience picking up food from a restaurant. I placed an online order to pick up, which was supposed to be ready at 3:30. I got to the business at 4PM and the order was not ready. Not only that, but the service was awful. No one would talk to me or give me any reasoning behind why the order was not ready, or how they could solve it. I asked the manager if he could give me a refund given I could not wait for the order to be prepared, as I was coming from the vet and had a sick cat in the car. He barely looked at me and said "we don't do refunds", and walked away. Again, no solution for my order. I eventually left because I could not wait any longer.

I called an hour later and tried to speak with someone again and instead they just left me waiting on the phone while they attended other customers. All this to say, the food could be good but the service is very bad so lower your expectations if what you are looking for is...