Koffi South Palm Springs — Restaurant in Palm Springs

Of course needed to get a coffee for the road before leaving the area at the end of 4th of July weekend. I saw Koffi a couple times throughout the weekend & didn't realize it's pretty much the "big" local coffee chain. So made sense to try it out & happy I did.

ITEM'S ORDERED:

I just decided to go with an Iced Americano. I like how there were two options for espresso, of which I of course chose the dark roast.

The gf ordered an Matcha St. Tropez Green Latte (soy milk, less sweet).

TASTE:

I often get an Iced Americano at local coffee shops, especially when they have dark roast because I feel it's one of the best ways to actually taste the coffee. The one I had here is definitely one I'd like to get again. From the first sip it does have a very pleasant deeper dark roast flavor, pretty clean & refreshing. Well as much as a coffee can be refreshing.

The Matcha St. Tropez Green Latte (soy milk, less sweet) had a pretty interesting profile I don't often taste in this drink the gf usually orders. After reviewing in the menu I'm pretty sure it's from the steamed sweet vanilla cream because I detected a vanilla flavor right away. The matcha flavor was a little weak but she likes an overly strong matcha so I imagine most people would be fine with it.

SERVICE, LOCATION & PARKING:

Service was very nice & friendly which is pretty much what I'd expect from a local coffee shop.

This Koffi is located on E Palm Canyon Dr, corner of S Camino Real, pretty much adjacent to the Ace Hotel.

It's a fairly good sized coffee shop with a nice amount of both inside & outside seating. & The high ceilings make it seem even bigger which I like. Design looked very clean & organized inside. You get the vibe this place is the local, dominant coffee chain with the displays of Koffi merch & bag coffee for home brewing.

I see myself coming back here when I'm in the area since I really like my Iced Americano & the service was great. Might even have to try a baked good since the muffins looked really appealing. Also, I see you can mobile order & they have 4 locations (as of July 2021) which makes it even...

When found this coffee shop in our neighborhood I was elated and started making regular stops on walks for their lite Macha Lattes. I tried out their online ordering service and encountered some glitches but was able to work around most of them (eg, the barista misunderstood the cryptic printout he received and made the drink incorrectly - it happens).

But then one day I selected a different location and reordered a past drink. Unbeknownst to me the location reverted back to the last location so when I arrived there was no drink for me. The lead/manager there indicated I would have to pay for a new drink but they would call the other location and ask them to credit the original charge.

Weeks passes and that didn't happen. I followed up on their website explaining the circumstances and did not hear back. A couple more weeks passed and I followed up a second time and again got radio silence.

I can overlook the nominal cost of being charged for the drink twice. I can overlook the credit not being processed as promised. But I can't overlook the complete disregard of customer inquiries online. Particularly for a company that brands themselves as "local" and boasts a "a commitment to personal service and complete customer satisfaction." They have insulated themselves from consumer feedback and service much like so many other corporate entities these days by ghosting inquiries. I haven't gone back and don't know...

It's one of my favorite places for coffee, a quick delicious breakfast sandwich, bakery item, salad, or quick lunch. It is free parking on and off the street and is conveniently located next to The Ace Hotel. Great patio space, lots of shade, extremely dog friendly (my bulldog loves it too), always clean (including the restrooms that are shared with another establishment in the same building), strong free wifi, and courteous, knowledgeable, efficient, and friendly management and staff. If you want quiet, probably best to sit on the patio. Even knowing the noise level is a bit above average inside, it is still easy to concentrate and stay focused if you are doing work on a lap top or smart phone. Plus it's a busy coffee shop so don't expect library level quiet. Once I mistakenly threw out my debit card in the trash as I was leaving. I got home, called them, and the manager said he would go and look for it in the trash personally. He found it, called me immediately, and I was able to get it back securely in a very timely manner. That is going above and beyond. I also strongly support minority, locally-owned businesses and this is one I highly recommend. They have several other outlets and I am happy to say they are all consistently excellent. However, this location is...